Job Description

Location: Holy Family Hospital - Methuen
Posted Date: 01/24/2020

Job Description:

* Act as an initial contact for all patients coming through the Pain Management Center. (PMC)

* Schedules patients for consultations and procedures are directed by referring physicians' offices or pain specialists.

* Manages daily patient schedule within established matrix

* Schedules consultations and procedures with appropriate pain specialists.

* Prioritizes voicemails, inbox patient messages with appropriate parties to maintain flow, quality and efficiency.

* Assists in obtaining referrals and authorizations for consultations, procedures and tests.

* Verifies eligibility of insurance using available web portals.

* Uses all computers department to included but not limited to Meditech, eCW, Microsoft Word and Excel.

* Enters charges as appropriate under the direction of the manager and provides reconciliation

* Calls patients to remind them of appointments and does follow up calls to ensure customer friendly service.

* Demonstrates ability to pace self to adapt to fluctuating job demands.

* Provides superior customer service to internal and external clients, customers,

* and patients as referenced in the Service Excellence Standards.

* Assists in the activities of the Pain Center staff in file retrieval, and other clerical duties.

* Performs all the duties to assist the physicians, nursing and technical staff.

* Maintains an efficient office environment, organizing files, patient information and data.

* Organizes all paperwork for all pain center appointments such as physician orders, labs, pre certification and pre authorizations, relevant reports and presents to clinical staff for review.

* Assemble all patient charts for review by doctors on patient appt day.

* Performance of any duties as requested by supervisors within the scope of this position.

* Accountable for maintaining the confidentiality and security of all hospital, medical staff and patient related data and information

* Accountable for following JCAHO, DPH and HIPPA requirements.


* High school graduate with 2 years of college preferred.

* 1 year experience physician office and/or another clinical office environment.

* Experience with insurance authorization preferred.

* Excellent word processing, communication, and organizational skills.


Application Instructions

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