Under the supervision of the Office Manager or Director of Operations, the administrative assistant will primarily perform a variety of front desk duties and clerical duties to which he/she is assigned.
-Work closely with the department surgeons to ensure accurate booking of surgeries
-Obtain surgical authorizations from insurance companies as needed including workers comp cases
-Schedule pre-admission testing for surgical patients
-Work with the vendors to arrange necessary surgical equipment for the surgeries where needed
-Schedule History & Physical appointments for surgical patients
-Communicate closely with patients about the scheduling of their surgeries. Return patient enquiries about their surgery in a timely fashion.
-Schedule surgery related diagnostic studies and imaging etc.
-Scan all surgery related documents into Athena
-All other things related to surgical scheduling
-Check pts in/out at the front desk ensuring all demographic & insurance information is updated and a co-pay collected where applicable
-Verify referral requirement. Request referrals where needed.
-Answer department phones in a customer friendly and welcoming manner per the policy of Steward Medical Group. Ensure proper triage of all calls.
-Schedule patient appointments for the department ensuring proper referrals are in place/requests sent where missing.
-Schedule MRI & CT appointments and obtain authorizations as appropriate.
-Verify insurance coverage for all patients being seen by the orthopedic providers prior to scheduling them in the department.
-Enter professional and hospital charges into Athena & Meditech in a timely fashion. Work on insurance claims in the hold buckets in a timely fashion.
-Perform all clerical and secretarial services including typing, photocopying and mail sorting
-Assist in special projects as requested
-Attend department meetings
-Perform other duties as requested
-Maintain confidentiality of patient information per HIPAA
High school Diploma or equivalent required
Prior surgical scheduling experience within a hospital or medical practice preferred
Strong computer skills especially with MS Office Suite
The ability to successfully multitask projects is required
Excellent organizational and communication skills
PowerPoint experience preferred
Job Status: Full Time
Job Reference #: 7488