Chief Operating Officer- 40 hrs/ week- Day Shift
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
I. Position Function:
The Chief Operating Officer (COO) has administrative/leadership responsibility for hospital department operations as delegated/assigned by the President.
II. Job Relationships:
The COO reports directly to the President of CSEMC.
The following staff report to the COO:
- Directors/Managers of departments as delegated
- VP and Members of SLT as delegated
The COO collaborates with Chairs, physicians, senior leadership, colleagues, other department leaders, CPN.
The COO is authorized to make those decisions necessary for the efficient operation of the
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards."
Completes the annual operating and capital budgets with the Chief Financial Officer as directed by the President.
Formulates long-term strategic plans for operational needs.
Formulates long-term capital needs for the physical plant.
Adjusts resource utilization according to volume of services in a way which balances efficiency and quality.
Implements new operational models and structures to reduce cost, improve quality, and enhance services to patients and visitors.
Operationalizes the development and implementation of new programs and services.
Assures compliance with all standards and regulations for areas of responsibility.
Assures that policies and procedures are current and comprehensive for all areas of responsibility.
Approves goals and objectives of direct reports.
Collaborates with senior leadership of Caritas Christi and Senior leaders throughout Caritas on system-wide initiatives.
Continually operates the Medical Center according to Catholic values as expressed within the Medical Center's Mission and Philosophy statements, the Religious and Ethical Directives.
B. Responsibilities/Non-Essential Functions:
V. Reporting Requirements:
Reports to President and Finance on operating financial performance of divisions.
Financial performance and service delivery for all divisions as delegated.
Masters Degree or Equivalent
Progressive experience in hospital operations.
Business planning, financial analysis, excellent communication, problem-solving, implementation, measurement & monitoring of performance.
Strong leadership skills.
Ability to communicate with people at all levels of the organization.
Oriented towards quality improvement in effecting change.
Important COVID message
Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.