Job Description

Location: Health Choice Management Co.
Posted Date: 9/9/2020

Position Purpose:

The Help Desk Technician I position provides technical assistance with computer systems, hardware, and software.

Responsibilities:

  • Responding to queries on the phone, via email, in person, or remotely.
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising documentation
  • Providing technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and other methods of correspondence to improve service delivery
  • Analyzing common complaints and problems

Education / Experience / Other Requirements

Education:

  • High school diploma or GED equivalent
  • Associate or technical diploma preferred

Years of Experience:

  • One year of experience on an enterprise help desk or an enterprise call center; or a combination of both.

Specialized Knowledge:

  • A strong working knowledge of computer systems, hardware, and software
  • Basic understanding of Networking and TCP/IP.
  • Basic troubleshooting knowledge of Windows operating systems
  • Customer service skills

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online