Host/Hostess, Food Services, Per Diem
Responsible for taking food orders, filling food order requests according to dietary specifications, delivering and retrieving meal trays, delivering snacks, maintaining floor stocks and sanitation.
This is a per diem position to cover weekday and weekend shifts. Usual shifts are 6:30am - 3:00pm. Will be expected to work a weekend rotation and have availability some weekdays.
Most of the time reports to the on duty Food Service Supervisor. Some of the time reports to the Patient Food Service Manager or the Retail Manager.
All Hosts/Hostesses must have a high school diploma or equivalent. All host/hostesses must possess the following skills:
ò Ability to communicate in a positive manner and interact with customer in high levels of service.
ò Ability to communicate effectively and answer customer comments and questions courteously, either in person or on phone.
ò Ability to respond to customer concerns as soon and possible, and communicate pertinent issues to supervisor immediately.
ò Ability to read and comprehend instructions.
ò Ability to effectively write simple correspondence.
ò Ability to add, subtract, multiply, and divide.
ò Ability to deal with problems involving several concrete variables in standardized situation.
ò Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
ò Ability to deal with problems involving several concrete variables in standardized situations, and use judgment to resolve issues or seek supervisory guidance.
ò Ability to maintain composure in stressful situations.
ò Involves other departments in project planning and implementation.
ò Supports others in the department and provides help and assistance when possible.
ò Regularly attends and participates in team and/or departmental meetings and activities.
ò Keeps others in the department informed of relevant information.
ò Regularly offers and requests constructive feedback and coaching.
ò Establishes and maintains effective working relations.
SERVICE EXCELLENCE (both internal and external)
ò Welcomes patients/customers/employees in a warm, friendly manner.
ò Actively listens and constructively responds to questions and concerns in a timely manner.
ò Ensures that the dignity of the patient/customer/employee is maintained at all times.
ò Abides by and upholds the hospital's service excellence standards.
ò Respects the diversity of the patient/customer/employee population.
ò Demonstrates safe and effective use of equipment.
Personal and Work Habits
ò Follows department infection control procedures.
ò Follows department safety procedures.
ò Follows department sanitation and cleaning procedures.
ò Demonstrates the proper care and use of kitchen equipment used by employee.
Work Load Management & Teamwork
ò Completes duties assigned by manager
ò Performs duties in a team environment
ò Prioritizes and organizes work assignments and completes tasks on time.
ò Maintains poise at varying volumes of activity.
ò Maintains poise when faced with a difficult situation
ò Helps co-workers especially during short staff situations.
ò Cooperates fully with supervisor at all times.
ò Comprehends all computer reports needed for daily work
ò Understands training material, instruction and short correspondences
ò Allows and documents only 1 verbal diet order in compliance with the MDs diet order
ò Provides outstanding customer service
ò Organizes patient trays accurately & efficiently with careful attention paid to presentation.
ò Prepares food accurately & efficiently with careful attention paid to presentation.
ò Completes guest's orders by preparing food and beverages correctly according to dietary restrictions
ò Safely operates all job related coffee and food service equipment
ò Accurately portions and stocks food and supplies according to department procedures.
ò Sets up assigned station accurately and efficiently.
ò Rotates and labels foods and non-food supplies appropriately.
ò Follows department procedures when Passing Out & Picking Up patient trays.
ò Follows department procedures when Handling Silverware.
ò Follows department procedures when Delivering Supplies to the floor pantries.
ò Prepares all snacks, nourishments and supplements
ò Adjusts menu selections to proper fluid requirements
ò Identifies various medical and food service related abbreviations
ò Demonstrates proper tray delivery/return procedures and communicates special requests to the production staff