Job Description

POSITION SUMMARY:

  

 

Responsible for taking food orders, filling food order requests according to dietary specifications, delivering and retrieving meal trays, delivering snacks, maintaining floor stocks and sanitation.

 

KEY RESPONSIBILITIES:

Personal and Work Habits

  • Follows department infection control procedures.
  • Follows department safety procedures.
  • Follows department sanitation and cleaning procedures.
  • Demonstrates the proper care and use of kitchen equipment used by employee

 

Work Load Management & Teamwork

  • Completes duties assigned by manager
  • Performs duties in a team environment
  • Prioritizes and organizes work assignments and completes tasks on time.
  • Maintains poise at varying volumes of activity.
  • Maintains poise when faced with a difficult situation
  • Helps co-workers especially during short staff situations.
  • Cooperates fully with supervisor at all times.
  • Comprehends all computer reports needed for daily work
  • Understands training material, instruction and short correspondences
  • Allows and documents only 1 verbal diet order in compliance with the MDs diet order

 

Technical Skills

  • Provides outstanding customer service
  • Organizes patient trays accurately & efficiently with careful attention paid to presentation.
  • Prepares food accurately & efficiently with careful attention paid to presentation.
  • Completes guest’s orders by preparing food and beverages correctly according to dietary restrictions
  • Safely operates all job related coffee and food service equipment
  • Accurately portions and stocks food and supplies according to department procedures.        
  • Sets up assigned station accurately and efficiently.
  • Rotates and labels foods and non-food supplies appropriately.
  • Follows department procedures when Passing Out & Picking Up patient trays.
  • Follows department procedures when Handling Silverware.
  • Follows department procedures when Delivering Supplies to the floor pantries.
  • Prepares all snacks, nourishments and supplements
  • Adjusts menu selections to proper fluid requirements
  • Identifies various medical and food service related abbreviations
  • Demonstrates proper tray delivery/return procedures and communicates special requests to the production staff

 

 

 

CUSTOMER SERVICE SKILLS:

Teamwork

  • Involves other departments in project planning and implementation.
  • Supports others in the department and provides help and assistance when possible.
  • Regularly attends and participates in team and/or departmental meetings and activities.
  • Keeps others in the department informed of relevant information.
  • Regularly offers and requests constructive feedback and coaching.
  • Establishes and maintains effective working relations.

 

Service Excellence (both internal and external)

  • Welcomes patients/customers/employees in a warm, friendly manner.
  • Actively listens and constructively responds to questions and concerns in a timely manner.
  • Ensures that the dignity of the patient/customer/employee is maintained at all times.
  • Abides by and upholds the hospital’s service excellence standards.
  • Respects the diversity of the patient/customer/employee population.
  • Demonstrates safe and effective use of equipment.

 

REQUIRED KNOWLEDGE & SKILLS:

Language Skills:

  • Ability to communicate in a positive manner and interact with customer in high levels of service.
  • Ability to communicate effectively and answer customer comments and questions courteously, either in person or on phone.
  • Ability to respond to customer concerns as soon and possible, and communicate pertinent issues to supervisor immediately.
  • Ability to read and comprehend instructions.
  • Ability to effectively write simple correspondence.

 

Mathematical Skills:

  • Ability to add, subtract, multiply, and divide.
  • Ability to deal with problems involving several concrete variables in standardized situation.

 

Reasoning Skills:

  • Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations, and use judgment to resolve issues or seek supervisory guidance.
  • Ability to maintain composure in stressful situations.

 

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Required Qualifications:

  • High school diploma or equivalent.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online