Lead Applications Analyst
The Application Analyst is responsible for analysis, design, testing, documentation, training, report writing and daily user support. Ability to interpret and develop project plans, functional/operational specifications, flowcharts, input and output specifications (including file structures and record layouts) and flowcharts. Determine and accommodate the impact of various system changes on users, automated or manual, troubleshoot various problems and respond to user department needs. Interact with all level of users throughout the organization to clarify and verify requirements at all stages of analysis, design, and implementation. The position consults closely with healthcare system staff, software vendor representatives and IS Department staff.
- Demonstrates the ability to operate independently to design, develop, and prepare applications for implementation support phases.
- Demonstrates significant competence and efficiency in multiple (including new) application environments.
- Understands, incorporates, and Influences (when applicable) the current and future application and technology architectures.
- Lead analyst with advanced skills to implement and support the healthcare Information systems applications.
- Perform a wide variety of duties including but not limited to project management, analysis, design, testing, documentation, training, report writing and daily user support
- Understands changing business needs for supported areas and recommends strategies for the future.
- Builds and maintains up-to-date knowledge about company and industry trends and strategy, and advises customers on approaches to optimize business success
- Has a strong understanding of the customer viewpoint, including operational workflow and business challenges.
- Serves as a valuable resource in the organization and corporate-wide. An individual whom experienced analysts turn to for assistance and guidance.
- Leads and participates in ad hoc committees, operational task forces, and recruiting efforts.
- Identify, propose, and lead the implementation of process improvement ideas.
- Volunteers and acts as a corporate wide IS leader, or representative on system wide initiatives.
- Assumes a periodic leadership role to enhance team sharing, improve team processes, and improve team communication
- Provides comprehensive project coordination of Enterprise, Hospital, Departmental and IS initiatives.
- Interacts closely with key healthcare staff including senior management to identify project scope and key milestones and deliverables
- Develops project plans utilizing recognized project management methodology
- Acts as a leader and monitors detailed project work-plan and assures that all tasks are performed in a complete and timely manner.
- Confers with the Project Management Office [PMO] hospital directors and directors involved with new system implementations and system upgrades to assist in finding solutions by reviewing and validating functional specifications, identifying resources and establishing a team to implement the solution
- Conducts regular status meeting and reports milestones and progress to IS management and other team members as required.
- Gathers data needed to populate system profiles, master files and dictionaries to design input/output requirements.
- Prepares documentation, work-flow charts, and diagrams to specify operations to be performed by either programs or manually by personnel within the system
- Participates in the identification and resolution of complex application problems and procedures, suggesting and coordinating solutions to identified problems
- Consults with personnel; analyzes and organizes clinical, financial and administrative work-flow, utilizing flow charts to identify problems or opportunities for system improvement.
- Conducts systems analysis pertaining to development of new information systems to determine current and projected needs
- Independently reviews, analyzes and modifies programming systems (including encoding, testing, debugging and installing) to support hospital application systems.
- Develops partnerships with senior department leaders in defining new application requirements, resolving project issues, negotiating deliverables, and developing business strategy.
- Performs as central point of IT contact for a key user or department. Responds to user problems, explains new technologies, and presents deliverables.
- Exhibits excellent customer service skills.
- Acts as a corporate leader in proactively sharing enterprise-wide critical information with other Caritas IS staff.
- Maintains a collaborative working relationship with department leaders.
- Schedules department meetings on the various CCHC hospital campuses and at various remote locations providing on-site training, troubleshooting and consulting.
- Responsible for responding to issues, questions and requests related to information systems on the computer network.
- Assures follow up and timely resolution.
- Educates customers on industry news.
- Performs on-call duties as required.
- Develops training material and agendas.
- Conducts core group and end user training classes and/or presentations as required.
- Performs in-house technical training for other IS staff as required.
- Provides assistance to junior staff on project management techniques
- Carries out responsibilities in accordance with CCHC policies and standards
REQUIRED KNOWLEDGE & SKILLS:
- Must demonstrate project management experience.
- Must have a working knowledge of relational databases and client server concepts.
- Superior knowledge of MEDITECH technology strategy, direction, products, services, and customers.
- Strong verbal and interpersonal skills
- Strong analytical, problem-solving skills
- Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy and CCHC goals
- Ability to manage a project, its dependencies, team members, other resources and timeline; and to prioritize and delegate accordingly.
- Knowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint preferred.
- Ability to facilitate and work within a complex, multi-site environment.
- Must possess strong teaching skills
- Ability to understand the work environment and competing priorities in conjunction with developing/meeting project goals.
- Excellent analytical, oral, and written skills
- Education: Bachelor’s Degree in health related field or Information Systems.
- Experience (Type & Length): At least 10= years of related work experience and/or training.
- Other: Significant experience working in a complex health care organization and deploying systems to support business needs
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal ability to furnish information. 41 CFR 630-1.35.