Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 4/14/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.


(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)

  • Individually executes assigned patient access “core” role (“core role” includes patient access coordinator, scheduler, insurance auth specialist, or financial counselor roles) and also directs / monitors the patient access operations for assigned shift / group of employees on a daily basis as directed by manager.


(Use bullets for specific responsibilities)

  • Individually executes all responsibilities outlined in “Core” Patient Access role, plus:
  • Monitors and directs the timely, effective execution of patient access operations on a daily basis for shift / individuals as assigned by Patient Access manager or director
  • Promotes effective working relations and works effectively as part of a team.
  • Supports training program for new employees by coaching assigned new employees on patient access SOPs (standard operating procedures), work flows, systems / supporting technologies and tools, and performance standards
  • Provides summary of assigned group’s / shift’s operating results at end of shift to manager / director in accordance with department leadership’s established operating metrics
  • Identifies operational issues / challenges, raises them to department manager / director, and works with manager/ director to resolve
  • Provides assistance to manager and/or supervisor to aid in the completion of staff evaluations including any and all constructive feedback for those staff whose activities the Lead may monitorand/or direct.
  • Supports execution of performance improvement initiatives within the department or with other hospital departments.
  • Individually meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, and productivity)
  • Is “on call” as required.
  • Performs all other duties as assigned.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.


(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)

  • Proven expertise with patient access tools, systems, and technologies
  • Excellent customer service/communications skills.
  • Proven expertise in collection processes and securing solutions for uninsured patients (excludes scheduling “core” roles)
  • Proven knowledge Medical Terminology
  • Exhibited ability to work as part of a team
  • Previous Health Care and/or Insurance experience required.
  • Exhibits team-building skills.


  1. Education: High school diploma or equivalent. Associate’s degree in healthcare preferred.
  2. Experience (Type & Length): Minimum 2-3 years experience in Patient Access plus a good recent evaluation or previous team lead or supervisory experience in a hospital/clinic/physician office or related field.
  3. Certification/Licensure:
  4. Software/Hardware:
  5. Other:

Additional Information

Important COVID message

Please note, St. Elizabeth’s Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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