Job Description

Position Purpose: The Plan Change Coordinator provides customer service for members by completing all necessary paperwork, answering phones, and meeting established monthly goals.

• Process plan change requests with accuracy

• Complete follow-up paperwork and duties necessary to process a plan change

• Route plan change request to Medical Director

• Prepare plan change request outcomes and communicate to member

• Average speed of answer should be of 45 seconds or less

• Verifies HIPAA required information

• Contacts AHCCCS on member inquiries and reports death notifications

Schedules Interpreter requests

• Covers reception

• Assists members with any issues in person

• Completes complaint investigations if necessary

• Updates member’s file


High School Diploma or equivalent GED preferred

Years of Experience:

  • At least one (1) year customer service preferred
  • At least one (1) year in call center environment preferred

Specialized Knowledge:

  • Computer experience necessary
  • Effective time management skills
  • Effective interpersonal and communication skills
  • Use of a multi-line phone
  • Bilingual in English-Spanish preferred
  • Ability to handle escalated customer concerns
  • Able to problem solve
  • Able to handle fast paced high stress situations
  • Work respectfully and positively with members
  • Ability to manage multiple projects and prioritize work tasks to adhere to deadlines and identified time frames

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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