At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Calling all hospitality industry staff that have been impacted by the crisis, we have temporary opportunities for you to help us keep our patients and staff safe!
-Screen and greet patients, visitors, and staff as they enter building by asking them questions based on CDC guidelines related to COVID-19.
-Provide feedback to patients, visitors, and staff while escalating appropriately if they screen in on any of the screening questions.
-Follow policies and procedures set up by hospital to ensure safe screening process by correctly wearing PPE and practicing social distancing.
-Communicate with compassion and respect when engaging patients, visitors, and staff as they enter the building.
-Follow all hospital policies related to infection control, hand hygiene, and safety.
-Be able to remain standing for long stretches of time
-Be able to use a 2 way radio
REQUIRED KNOWLEDGE & SKILLS:
• Having customer service skills.
EDUCATION: High School or Equivalent
MINIMUM EXPERIENCE: Customer Service or Hospitality Experience Preferred.
Important COVID message
Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.