Job Description

Location: Nashoba Valley Medical Center
Posted Date: 2/1/2023

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values: Compassion, Accountability, Respect, Excellence and Stewardship.

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

JOB SUMMARY
The Switchboard Operator works in conjunction with the Senior Director Facilities & Support Services to provide 24 hour communication services and call coverage at the hospital switchboard.

Hours: every other weekend, 6:30 - 3:00

KEY RESPONSIBILITIES:

  • Receives and relays incoming and outgoing telephone calls for the facility.
  • Provides directory information, transfers calls.
  • Makes general and emergency announcements over the facility PA system.
  • Handles the facility paging system and the beeper system.

REQUIRED KNOWLEDGE & SKILLS:

  • One to three years’ experience as a switchboard operator preferred.
  • One year of experience with phone triage required.
  • Strong customer service skills required.
  • Advanced computer fluency required.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

  • High school diploma or equivalent.
  • Experience with troubleshooting various technological issues to identify root cause and resolution
  • Prior Experience with Electronic Medical Records Platform Preferred
  • Ability to analyze operational issues and solve them creatively
  • Strong Orientation to Patient Care and Patient Safety
  • Medical Terminology Knowledge preferred

Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message:

Please note, Nashoba Valley Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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