Job Description

Location: Steward Medical Group - North
Posted Date: 2/14/2020

Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operates 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services.

Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.


The Human Resources Administrative Assistant functions as the initial point of contact for the day-to-day operations of the Steward Medical Group Human Resources department. This role acts as the liaison between the local HR team, managers, HRIS, payroll, benefits, candidates and employees to provide outstanding customer service, smooth communication and prompt resolution of all general HR inquiries. Troubleshoots basic HR related issues related to forms, benefits, policies, procedures, payroll, etc. The HR Administrative Assistant seeks ways to improve and enhance the overall HR service delivery model and recommends self-service tools and resources when appropriate. This role provides overall administrative and project-related support to the HR team in addition to maintaining the active and terminated employee files.


  • Preparation of materials & coordination for New Hire Orientation and Provider Orientation
  • Interacts with employees, managers and outside vendors in a responsive, customer-focused manner and is sensitive to confidential information.
  • Manages the general HR Outlook mailbox
  • Troubleshoots, researches, and attempts to resolve HR related issues prior to escalating in a professional, service-oriented manner.
  • Answers basic human resources related policies and procedures questions. Educates employees and managers of self-service tools and resources that are available, and redirects questions as appropriate if unable to resolve locally.
  • Ensures that new employees complete required forms including employment applications, withholdings, CORI, I-9, direct deposit, etc. Prepare new employee personnel files.
  • Coordinates employee programs such as the MBTA pass program. Maintains applications, submits orders, and distributes passes on a monthly basis.
  • Distributes various forms including direct deposit forms, PTO Payout forms, tax forms, change of address forms, etc.
  • Maintains department supplies, forms, etc. and places orders with WB Mason, or Fenway Printing as needed.
  • Acts as a back-up to the Employment Coordinator when needed.
  • Provides administrative support to the HR Vice President, HR Manager and HR Advisors.
  • Seeks out professional development opportunities and continually upgrades HR technical expertise.
  • Demonstrates respect and regard for the dignity of all patients, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Special projects as requested by HR leadership or HR Advisors
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
  • Special projects as requested by HR leadership or HR Advisors
  • Performs other duties as assigned.


  • Bachelor's degree required.
  • 1-2 years of administrative experience preferred but not required.
  • Prior experience with HRIS is preferred
  • Must possess strong communication and interpersonal skills.
  • Experience with Microsoft Office Suite required.
  • Exceptional customer service and problem solving skills are required.
  • The ability to communicate confidential information is required.

Application Instructions

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