Billing Coordinator - 40hrs/Days
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
Billing Coordinator, 40 hrs/week, Day Shift (Monday through Friday), No Weekends
I. Position Function:
Performs prior authorization and billing functions.
II. Job Relationships:
Reports to Director of Psychiatric Services
IV. A. Responsibilities/Essential Functions:
• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Ensures that patients are appropriately registered. Corrects problematic registrations through admitting and/or billing areas. Requests assistance of clinicians and coordinator as needed.
• Ensures that services are pre-authorized as required by payers.
• Obtains pre-authorizations/approvals for outpatient and inpatient services as needed.
• Confirms ongoing authorization for treatment and obtains continuing authorization. If clinician involvement is required, informs clinician of necessary actions they must take.
• Enters charges electronically.
• Assures the final diagnoses and operative procedures as stated by the physician are valid and complete with the guidance of the system edits and reports.
• Obtains any necessary clarification of information on the notes and charts.
• Prepares the appropriate claims documents required by each insurer.
• Submits, organizes, and tracks all insurance claims filed by the health care provider.
• Follows up until payment is received and manages collections activities when necessary.
• In addition to administrative duties, required to perform a variety of customer service functions. These often include answering patient questions on billing and handling collections if a patient fails to meet his or her financial obligations.
• Maintains communication between clients, families, and internal departmental personnel to ensure exchange of information related to billing.
• Participates in ongoing improvement of billing and charge capture standards and procedures.
• Performs all charge follow-up such as edits, submission of supporting documents, and correction of codes, incorrect insurance, or incorrect demographics.
• Identifies denial patterns.
• Works in several billing and collections systems to reduce or correct denials.
• Collects copayments and outstanding balances.
• Utilizes all insurance verification systems.
• Orders all medical supplies and office supplies.
• Supports cross coverage for the front desk.
• Performs other duties as assigned to support departmental needs.
Minimum Education: High School diploma.
Minimum Experience: 2+ years of previous billing experience required.
Experience is health care setting strongly preferred.
Minimum skills/abilities: Computer software competencies (MSWord suite, ability to quickly learn scheduling and charge entry systems). Good organizational skills. Ability to return to tasks and follow-up on issues requiring multiple interventions.
Certification/Licensure: Billing and coding certificate preferred.
Training: Experience as above
Important COVID message
Please note, St. Elizabeth’s Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.