At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
The EKG Technician must be able to demonstrate the knowledge and skills necessary to provide EKG and holter monitoring to patients ranging in age from infancy, throughout adulthood. The EKG Technician must possess the ability to select the appropriate equipment, assess data reflective of the patient's age, and interpret the appropriate information required to identify each patient's requirements relative to his/her age-specific needs.
- Performs diagnostic electrocardiograms in a timely manner, completing EKGs within 10 minutes.
Confirms physician order for all exams.
Effects transport of equipment or patients so as to minimize delays in scheduling, as periodically observed by supervisor.
Explains procedure to all patients; answers questions re: procedure to patients' satisfaction.
Proficiently operates ECG machine according to standard protocols and departmental procedures so as to complete study in ten minutes or less and maintain less than 5% rejection of studies for "technical inadequacy".
Logs all exams per departmental protocol.
- Operates computerized ECG system:
Quickly retrieves ECG reports as needed from McKesson Cardiac PACS.
Prepares all ECG exams for timely physician interpretation per established protocols.
Makes sure there are no unreported ECGs greater then two days old.
- Applies Holter monitoring equipment:
Explains procedure to all patients; correctly answers questions regarding procedure to patients' satisfaction, according to Dept. policy.
Applies Holter monitoring device according to established protocols; ensures adequate signal amplitude and minimal baseline artifact on all recordings
Explains use of patient diary and recording clock to all patients so as to effect accurate correlation of symptoms and events; answers all questions regarding diary to patients' satisfaction.
Maintains an inventory of recording supplies sufficient to eliminate delays in service..
- Provides technical assistance during exercise tolerance testing:
Explains procedure and obtains written consent from all patients; witnesses same; answers all questions regarding procedure to patients' satisfaction.
Prepares patient expeditiously for exercise tolerance testing, applying leads and electrodes according to standard and departmental protocols.
Demonstrates use of treadmill to all patients prior to testing, as periodically observed by supervisor.
Obtains preliminary data and baseline ECG's for all patients according to established guidelines.
Operates stress testing system following established testing and reporting protocols so as to maintain patient safety and provide all data necessary for accurate interpretation.
- Performs miscellaneous office and clerical functions:
Maintains ongoing log of all examinations performed which is complete, accurate, neat, and legible, as periodically observed by supervisor.
Locates and reports test results when requested by appropriate parties; provides reports immediately when possible, as soon as possible otherwise.
Answers telephones in a courteous and helpful manner at all times with no more than 1 verbal warning.
Receives, directs, and assists patients entering the EKG Department; approaches patients promptly, initiates conversation whenever possible, and follows through on patient requests to patients' satisfaction, as periodically observed by supervisor.
Schedules examinations according to department protocols; correlates appointments with related departments whenever appropriate. .
Locates cardiologists for "stat" readings as soon as possible and whenever necessary.
Prepares charge slips and related forms daily for hospital and physician billing for all exams according to established guidelines.
Maintains visibly neat and clean work area; stores supplies in appropriate designated locations as soon as possible after delivery; stores ECG machines and other equipment in designated areas when not in use, as periodically observed by supervisor.
- Maintains equipment and supplies.
Maintains equipment in clean, operational condition so as to maximize productivity and minimize risk of nosocomial infection; ECG machines should be visibly clean and free of blood, stains, and dried solutions; less than 10% of Departmental ECG machines should be out of service at any time: electrodes should be cleaned or replaced daily, and disinfected weekly with alcohol or other appropriate sanitizing solution as indicated by I.D. guidelines.
Effects minor repairs to equipment as soon as possible so as to minimize delays in service. Is able to isolate source of deficiency, replace minor parts, and trace electrical artifacts to their source.
Reports major mechanical failures to Section Manager immediately so as to avoid delays in effecting repairs.
Maintains operating supplies so as to avoid disruptions in service and orders same according to procedures established by Materials Management Department.
Performs weekly check of EKG equipment which is located in other areas of the hospital for operating condition and supplies.
- Takes maximal advantage of educational and training opportunities and maintains yearly CPR certification.
Takes maximal advantage of educational and training opportunities and maintains yearly CPR certification.
Dresses for work according to departmental instructions.
Is proficient in obtaining ECG's within 3 months, applying Holter monitors within 6 months, and conducting exercise tolerance tests within 9 months.
- Organizational and Inter-personal Skills - with no more than (2) reminders or complaints per year.
Organizes assignments, sets priorities appropriately to maximize completion of assignments.
Exhibits self directed behavior and requires minimal supervision.
Initiates independent action for problem resolution within established guidelines.
Exhibits satisfactory communication skills.
Is attentive to patients’ rights, needs and comforts in a respectful and courteous manner.
Demonstrates a willingness to cooperate, receptiveness to new ideas, constructive criticism and/or assistance.
Does not exhibit abusiveness, abruptness, domineerance or condescending qualities.
Exhibits enthusiasm and initiative in performing assigned tasks.
- Age and Competency Standard.
The EKG Tech must be able to demonstrate knowledge and skills necessary to provide care appropriate to patients ranging in age from adolescence, adulthood and geriatrics during test.
The EKG Tech must possess the ability to assess data reflective of the patient's age, and interpret the appropriate information required to identify each patients requirements relative to his/her age specific needs and inform physician of such.
Each technician shall be required to complete an annual competency review program.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
1. Commits to recognize and respect cultural diversity for all customers (internal and external).
2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS:
- Able to hear, see and communicate (written/verbally) with patients in an effective manner.
- Able to carry, move, assemble and retrieve all necessary equipment for treatment.
- Able to walk, stand move, stoop bend, and lift to perform job responsibilities.
- Able to complete work on full assigned shift productively and basic computer skills.
- Excellent interpersonal skills and the ability to work with large numbers of professionals.
- Ability to work harmoniously while under pressure.
Education: Graduate of a accredited certification program
Experience : One year experience as an EKG technician.
Certification/Licensure: Certificate of Completion from a recognized EKG Training Program required.
Software/Hardware: Meditech Preferred