Job Description

Location: Steward Medical Group - West
Posted Date: 1/3/2020


The role of the Clinic Coordinator is to provide exceptional service to patients and customers while providing outstanding support to physicians and healthcare providers. The Clinic Coordinator ensures that patients are welcomed in a warm and friendly manner and sees that their needs and expectations are met. Clinic Coordinators are responsible for ensuring the smooth operations in the fast paced environment of the clinic with the goal of a positive patient experience with every encounter.

Key Responsibilities

  • Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
  • Checks in patients in a timely manner, explains financial requirements and collects payments for office visits and clinic procedures
  • Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
  • Keeps patients informed of wait times and manages visit expectations
  • Timely responses to patient inquiries and timely completion of assigned tasks
  • Maintains cleanliness of waiting room and reception area
  • Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
  • Assists in routine clerical functions such as filing of medical information in patient's records, locating and preparing department charts, obtaining medical records from other providers and entering charges for billing purposes
  • May assist with front and back office duties as assigned simultaneously
  • Facilitates timely closing of clinic and follows closing procedures
  • Completes assigned training and education
  • Performs other duties as determined by the Practice Manager or Clinic Director

Minimum Requirements:

  • Demonstrated ability to communicate effectively on the phone, in writing and via email
  • Ability to exercise discretion on sensitive and confidential matters
  • Demonstrated computer skills with data entry software
  • Must be able to flex schedule in accordance with patient and provider schedules
  • High School diploma or GED equivalent is required
  • Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications:

  • One or more years of demonstrated customer service or reception experience
  • One or more years experience in an outpatient clinic or other healthcare setting
  • Demonstrated knowledge of medical terminology
  • Experience working with Electronic Medical Records (EMR)

Physical Requirements:

  • Work up to a 12 hour shift
  • Sit up to 6-8 hours a day
  • Stand and walk up to 4-6 hours a day
  • Speak and listen to internal and external customers
  • Bend to reach supplies/materials, reach with hands and arms throughout the day
  • Lifting, pushing, pulling
  • Grasp and manipulate tools
  • Key information into a computer workstation, use computer peripheral tools

Please Note:
All positions subject to close without notice

Must be willing to float to other locations

Application Instructions

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