Job Description

Location: Saint Anne's Hospital
Posted Date: 5/11/2021

This job is located at the Saint Anne’s 15 bed Geriatric Psychiatry Unit located off campus at the New England Sinai Hospital in Stoughton, MA.

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you

CLINICAL NURSE MANAGER – GERI PSYCH

POSITION SUMMARY:

The Nurse Manager is primarily responsible for coordinating patient care and daily unit operations. The Nurse Manager also assists the Director with hiring, orienting, and scheduling staff; performance improvement projects; and other duties as assigned. The Nurse Manager participates in activities to achieve clinical, financial and organizational outcomes and may provide direct patient care as needed.

KEY RESPONSIBILITIES:

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Commits to recognize and respect cultural diversity for all customers (internal and external).
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
  • Makes recommendations to Unit Director on improving quality patient outcomes
  • Is able to diffuse volatile situations without engaging the Unit Director
  • Utilizes “creative” scheduling to minimize overtime and agency usage
  • Acts a s a liaison to other hospital departments
  • Leads unit, department or hospital committee/projects that result in operational improvements
  • Develops systems that measurably reduce unusual occurrences
  • Develops strategies that enhance patient/family or staff satisfaction
  • Provides leadership to promote effective communication among members of the healthcare team
  • Coordinates staff meetings and disseminates information
  • Assumes responsibility for the unit in the absence of the Unit Director
  • Oversees the scheduling of staff to ensure fair, adequate and appropriate shift coverage based on the staffing grid, staff requests and the needs of the unit
  • Assist in the development, implementation and evaluation of nursing practice standards that improve quality and patient outcomes
  • Facilitates the delivery of the professional practice model
  • Schedules staff, including breaks, ensuring fair and adequate coverage across all shifts
  • Assist Unit Director with staff time and attendance issues, including the approval of end of shift overtime
  • Provides feedback to Unit Director regarding potential new hires
  • Communicates any unusual issues with the Unit Director
  • Balances personal needs with departmental needs and objectives
  • Coordinates with the clinical educators and preceptors to arrange for orientees/staff to attend educational activities
  • Monitor staff attendance, punctuality and overtime
  • Assists with the investigation of complaints, unusual occurrences, and RL Solutions
  • Participates on unit, department and hospital committees and projects
  • Collaborates with the clinical educator to conduct unit-based education consistent with the culture of assigned unit, e.g. disease specific or age specific in-service, posters, etc
  • Provides leadership to promote effective communication among members of the healthcare team
  • Monitors the workload on the unit, assisting staff as needed
  • Coordinates admissions, discharges, and transfers with Patient Registration and unit RN’s to ensure timely and smooth transaction to enhance patient/family satisfaction
  • Make rounds on all patients at the beginning of the shift and communicate patient care needs to the appropriate staff
  • Ensure that staff attends scheduled meetings/classes, covering patient assignments as needed
  • Monitor staff adherence to unit, hospital and regulatory policy and procedures
  • Checks that the night RN’s have performed Glucometer quality control, checked emergency carts and tested the defibrillator
  • Coordinates interdisciplinary rounds
  • Assists patients/families and physicians who have questions or complaints
  • Makes sure that patient call lights are answered promptly and courteously
  • Directs the activities of the transporter
  • Clinical Practice: Provides and coordinates direct care to patients based on the nursing process with compassion, dignity and respect. Ensures efficient, accurate and safe operation of the unit to promote staff and customer satisfaction, follows Standards of Behavior and holds staff accountable to same
  • Uses knowledge of unit operations and organizational goals to guide decisions about patient care and use of resources.
  • Utilizes patient data to develop outcome-driven plans using theoretical and experiential knowledge
  • Provides consultation to nursing staff and uses opportunities in clinical setting to teach others, either 1:1 or in groups
  • Supports innovative approaches to nursing practice, roles, and utilization of resources to meet challenging organization requirements
  • Role models and teaches cooperation, teamwork, collegiality, interdisciplinary collaboration and successful conflict resolution
  • Recognizes impact of own use of productive and non- productive time on unit resources and maintains flexibility
  • Provides leadership for problem-solving, goal formation, conflict-resolution and negotiation to maximize performance of the healthcare team
  • Seeks or willingly accepts increased responsibility, e.g. Education Liaison, PI team member, CPR Instructor
  • Consults with Physician, Case Manager or other member of the healthcare team to assure consistency with the plan of care in relation to the patient’s length of stay
  • Reviews plan of care with designated member of the healthcare team initially and changes as patient’s condition warrants; assures patient goals are achieved within agreed upon timeframe
  • Informs Physician and appropriate members of the healthcare team when there is a change in patient’s progress
  • Increases monitoring in response to warning signs and initiates preventative measures based on knowledge and experience
  • Identifies, documents and reports to appropriate personnel deviations from clinical, service or regulatory standards
  • Uses all available resources to plan care and improve professional practice
  • Complies with changes in hospital policies and procedures within designated timeframe
  • Within role of Nurse Manager, holds others accountable for their decisions, actions, and assignments and for clinical, service, regulatory and operational standards of unit and organization
  • Monitors for completion of delegated tasks; provides feedback to members of the healthcare team in a positive and respectful way as necessary to improve quality of patient care
  • Participates in staff meetings and unit activities; keeps current with departmental activities
  • Recognizes behavior of self and others that hinders achievement of departmental or organizational goals and takes appropriate action to address problem
  • Balances personal needs with departmental needs and objectives
  • Listens to and responds to the needs of patients and others in a manner that is courteous, respectful and timely
  • Upholds and adheres to the Code for Nurses; encourages colleagues to do the same
  • Participates in assessing organizational performance via such mechanisms as peer review, ethics committee, etc
  • Initiates conversation regarding organ donation, advance directives and encourages formulation of the same
  • Consults the ethics consultation group and coordinates ethics consultation as necessary
  • Is accountable for maintaining the confidentiality and security of all Saint Anne’s related, medical staff, and patient related data and information
  • Understands and adheres to the Patient Bill of Rights
  • Communicates, reports, documents and seeks follow-up when questionable practice or factors in the health care delivery system threaten the welfare of patients
  • Participates in providing informed consent and safeguarding the rights of patients
  • Patient Teaching/ Discharge Planning: Uses professional judgment when providing information to patients, based on the patient’s age, cultural background, cognition and clinical condition
  • Develops, implements, evaluates and modifies patient teaching plans using advanced knowledge
  • Takes initiative to collaborate with other disciplines regarding discharge planning
  • Anticipates and plans for patient’s discharge through ongoing conversations with patients and/or caregivers, active participation in multidisciplinary patient care conferences, and consulting appropriate therapeutic disciplines
  • Takes initiative to collaborate with physicians and other therapeutic disciplines in the development of patient and family teaching plan
  • Assesses patient/family learning needs according to policy and procedure, taking into consideration his/her readiness to learn and the teaching modality preference of the patient/family
  • Identifies and documents readiness to learn and barriers to patient and family education according the SAH Patient Care Standards
  • Uses patient/family readiness to learn and barriers to education to individualize standard teaching plan or develop and implement a teaching plan for immediate problems
  • Consults with Clinical Educators and other members of the healthcare team when there are complex teaching and discharge planning needs
  • Collaborates with physicians and other therapeutic disciplines in the development of patient and family teaching plan
  • Follows appropriate policy and procedure for patient discharge and assists other staff in doing the same
  • Self/Organizational Improvement: Continually strives to suggest and implement ways to improve personal, departmental and organizational performance
  • Participates in the assessment of departmental performance as it relates to desired clinical and financial goals
  • Is an active member (85% attendance) of a hospital or nursing committee and participates in all aspects of the project, such as data collection, benchmarking etc
  • Uses critical thinking skills to systematically and continually improve patient care
  • Assesses patient and departmental needs and suggests cost-effective use of resources to achieve equal or superior results
  • Develops innovative approaches to practice, roles and resources to meet changing organizational needs
  • Identifies own areas of development and seeks opportunities for personal and professional growth
  • Communicates to appropriate person when deadlines can’t be met and suggests alternative actions to achieve outcome in acceptable time limit
  • Completes annual education requirements in a timely manner
  • Identifies opportunities for improvement in departmental operation and offers resolutions
  • Participates in development of corrective action and/or takes steps to prevent recurrences, in consultation with Director and members of the healthcare team
  • Responds to requests from co-workers and other departments in a mutually agreed upon time frame
  • Participates in unit-based performance improvement initiatives and projects when the opportunity is presented
  • Performs other duties as assigned

REQUIRED KNOWLEDGE & SKILLS

  • Able to analyze data
  • Synthesize and summarize information and make judgments regarding patient care and daily unit operations
  • Able to support and mentor staff
  • Promote outstanding customer service
  • Encourage interdisciplinary/interdepartmental collaboration and contribute to the collegial governance process
  • Knowledge of nursing process
  • Social behavioral and biological sciences normally acquired via approved nursing program
  • Able to provide age and culturally specific care to the population served
  • Ability to work independently and take initiative;
  • Good judgment and problem solving skills
  • Good Communication skills
  • Interpersonal and organizational skills
  • Level of confidentiality

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER

Education: Minimum Associate’s degree from an accredited school of nursing. BSN from accredited school of nursing within 3 years of hire; MSN a plus.

Experience: Five years nursing experience preferred; previous supervisory experience preferred. For specialty areas, related experience and or certification may be required.

Certification/Licensure: Equipment/Software/Certification: MA RN license and BLS required; ACLS a plus. AACN or other nursing certification strongly preferred. Nursing and general office equipment, Meditech and Provation and data base management skills preferred.

Software/Hardware: Equipment/Software/Certification: MA RN license and BLS required; AACN or other nursing certification strongly preferred. Nursing and general office equipment, Meditech and Provation and data base management skills preferred.

Other: Other skills and abilities: Able to analyze data, synthesize and summarize information and make judgments regarding patient care and daily unit operations. Able to support and mentor staff, promote outstanding customer service, encourage interdisciplinary/interdepartmental collaboration and contribute to the collegial governance process. Knowledge of nursing process, social behavioral and biological sciences normally acquired via approved nursing program. Able to provide age and culturally specific care to the population served

Sign on Bonus Details

$10,000 Sign on bonus offered. Half at 6 months of employment, half after 12 months of employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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