Job Description

Location: Steward Health Care
Posted Date: 8/31/2022

This position provides Medicaid enrollment support and financial assistance services for community-based individuals.

Screen and assist with all steps of the Medicaid and Charity Care enrollment process.

Make follow-up phone calls and home visits or visits to other appropriate settings (e.g., community-based organizations) to explain the Medicaid enrollment process and to enroll individuals in appropriate services such as health insurance

Ensure timely submission of Medicaid or Charity application based off program guidelines

Gather, verify, evaluate, and enter necessary social, financial, and medical information into various applications

Outreach to individuals to determine Medicaid eligibility and continuing eligibility for income maintenance programs related to medical services

Utilizes tools to estimate patient financial obligations, including copays, deductibles, and coinsurance and then meeting with patients to discuss payment options.

Work with hospital team staff to identify difficult-to-reach clients and provide strategies for reaching them

Meets in-person with patients in Emergency Room, Inpatient Floors and Outpatient Clinics to explain patient financial responsibilities and collect/secure any out-of-pocket responsibility.

Receives and maintains Certified Application Counselor (CAC) certification, if applicable.

Meet or exceed daily standards for performance, accuracy, customer service, and quality

Performs other duties as assigned.

Application Instructions

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