At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Diagnostic - to include Ultrasound and Nuclear Medicine, CT Scan, and Mammography.
Type or enter all required data on all requisitions/ request order screens as specified per departmental procedures with 95% or greater accuracy.
If information is not present on admitting forms, inquire of the patient, physician or physician's office, the information needed as specified per department manager.
Take information from requesting doctors, doctors' secretaries, or other medical facilities per departmental procedures.
Obtains authorizations on an as needed basis.
Maintain knowledge of all scheduling times and limitations of staffing complements as determined by the departmental manager or changed as needed by direct notification.
Explain the preparation for required exams to patients, physicians' secretaries, ward personnel, or other medical facilities for all scheduled exams per departmental procedure.
Print all schedules for departmental or hospital use on a daily basis, as required by the end of the day with 100% accuracy.
Receive all incoming phone calls within three rings.
Screen all incoming phone calls for physicians and Director.
Greet all patients in person, in a friendly, polite, professional manner, or seek assistance from the Director on situations requiring further explanation or administrative handling.
Answer all patient questions relevant to exams and to direct or refer questions beyond their medical expertise to the appropriate personnel in the department or hospital.
Contact radiologist and technologists on call to notify them of requested emergency procedures.
Contacts Departmental Administrators/ Supervisors on call per departmental procedures.
Look up additional date/exams/schedule to coordinate the complete reporting function as required or instructed by the requesting physician.
Collate, collect, batch or send out all billing, statistical and other related data per departmental procedures or directives as instructed with 95% or greater accuracy.
Burn CDs for patients on an as needed basis. Verify proper identification of patients before releasing information.
Separate, collate, mail or fax out all reports or data as required to referring physicians, clinics, wards or others as directed on a per notification/request basis.
Mail out CDs on a daily basis to other medical entities as needed/requested.
Arrange for transport of patients to and from the department as well as outside ambulance.
Ensure all paperwork goes back with patient once tests are completed.
1. Commits to recognize and respect cultural diversity for all customers (internal and external).
2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
REQUIRED KNOWLEDGE & SKILLS:
Previous experience with computerized hospital order entry and scheduling programs
Strong customer service and communication skills
Ability to work independently.
Familiarity with medical terminology.
Important COVID message
Please note, our Carney Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously canceled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.