I. Position Function:
The Patient Care Director is a key management/leadership position within the Medical Center Organization and operationalizes the core values of the Organization by promoting patient centered care.
The Patient Care Director has twenty four hour responsibility/accountability for the units' operations; Mother Baby, NICU, Labor and Delivery as well as the lactation Program
Patient care outcomes are the result of interdisciplinary collaboration coordinated by the Patient Care Director.
II. Job Relationships:
Supervises the following staff, by job category:
- Clinical Leaders
- Clinical Coordinators/Research Nurses
- Charge Nurses
- Registered Nurses
- Unit Secretaries
- Nursing Assistants
- Patient Care Associates
- Mental Health Workers
Collaborates with the following staff, by job category:
- Chief of Service
- Vice Presidents
- Department Directors
Serves in a consultative role to the following:
- Physician colleagues
- All departments within the Medical Center
Supervised and/or reportable to the following, by job category:
Has the authority and responsibility for directing and supervising the activities and functions of assigned nursing units.
Has the authority to hire, promote, terminate and demote departmental employees within the guidelines established by the Medical Center.
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards."
Monitors and analyzes trends involving census, acuity, staff resources and changes in patient population and recommends budgets for areas of assigned responsibility.
Based on analysis, develops variance reports, corrective action plans and data needed to project future budgetary needs.
Develops business plans for new clinical programs.
In collaboration with department directors, designs and supports Nursing Division goals and objectives which reflect the philosophy and mission of the Medical Center.
Serves on department and medical center committees, task forces and work groups on a voluntary and appointed basis through active participation and follow through on project work.
Participates in JCAHO and regulatory agencies accreditation processes.
Develops and operationalizes a strategic plan with ongoing evaluation, based on changes in patient care programs and trends in patient care services.
Collaboratively develops, maintains and evaluates standards of practice.
Provides leadership to clinical staff regarding resource allocation, clinical decision making, and conflict management.
Acts as a consultant to other disciplines relative to patient care management.
Collaborates effectively with other department managers, administrative personnel and physicians in accordance with the Medical Center's mission and values.
Demonstrates an overall accountability to recruit, interview, select and evaluate nursing personnel.
Promotes a supportive working environment within the Medical Center.
Collaborates with the Nurse Educator, for maintaining a level of staff competency and performance based on the standards and outcomes patients.
Utilizes procedures as defined by the Nursing Division, Human Resources, and related departments to provide counseling, disciplinary action and/or termination.
Creates a climate to assists staff in identifying individual strengths and areas of learning.
Manages the environment to support staff professional growth.
Collaborates with all disciplines in planning, operationalizing and evaluating programs related to patient care.
Works collaboratively with Nurse Care Managers to implement and evaluate CareMaps for specific patient populations.
Designs, implements and evaluates systems to maintain and improve care, patient/family satisfaction, cost effectiveness, and staff satisfaction.
B. Responsibilities/Non-Essential Functions:
V. Reporting Requirements:
Develops and presents written reports regarding Nursing Divisional activities to the CNO, Operations.
Develops and presents Performance Improvement activities and reports to the Performance Improvement Council.
Reports serious incidents and/or severe breaches in quality of care to the Department of Risk Management, CNO, Operations and to the Vice President, Patient Care Services.
Reports to the Director Risk Management/Performance Improvement any quality issues related to patient care requiring the Medical Peer Review Committees, or the Executive Committee of the Medical Staff's consideration and/or action.
Shall be accountable for unit operations within the approved operating and capital budgets.
Shall be accountable for maintaining the confidentiality and security of all Medical Center-related, Medical Staff-related, and patient related data and information.
Shall be accountable for abiding by all relevant Medical Center Policies and Procedures.
Shall be accountable for operating the Nursing Division in accordance with applicable State and Federal Regulations, and standard-setting organizations.
Shall be accountable for patient care provided on the assigned Nursing units.
Bachelors' degree in Nursing required/Masters' degree required.
Certification in Nursing preferred.
Demonstrate knowledge of Nursing in one or more assigned areas.
Ability to problem-solve and work collaboratively towards defined patient care outcomes.
Strong communication skills.
Ability to effectively manage expense budget as allocated.
Ability to make formal presentations relative to clinical, operational, educational research and financial issues.
Current license to practice Nursing in the Commonwealth of Massachusetts.
Must obtain 15 hours of Continuing Education annually to maintain license.
Training in Performance Improvement, total Quality Management, and/or Continuous Quality Improvement.