Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 5/17/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function: Administers the managerial functions of setting objectives, strategic planning, staffing and directing activities of assigned departments. Assigned divisions include: Surgical Services Administration, Operating Room, Ambulatory Surgery, PACU, Pre-Admission Testing, CPD and Same Day Surgery. The Director is responsible for Nursing, Finance and Administrative operations of all departments.

II. Job Relationships:

Supervises the following staff by job category:

- Director of CPD and Materials Processing

- Patient Care Manager- OR

- Patient Care Manager- Ambulatory Surgery/PACU/PAT

- Other Administrative staff in Admin. Dept (Systems Analyst, etc.)

Collaborates with the following staff by job category:

- Chairs of Surgery, Orthopedics, and OB/GYN and Chiefs of each division

- Medical Staff

- Administrative Staff

- Nursing Staff

- Technical Staff

III. Authority: Has the authority and the responsibility for selecting, training, orienting and assigning department staff (either directly or through Departmental Managers).

Develops standards of performance, evaluates performance and makes recommendations for actions.

Authorized to provide and maintain effective communications with department managers, medical staff and all levels of supervision and staff.

Authorized to reorganize departmental functions and processes (in conjunction with the directors and managers) in order to meet agreed upon objectives.

Authorized to determine the allocation of the various departments annual operating budget.

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Monitors and analyzes trends involving caseload, staff resources, and changes in patient population and recommends budgets for areas of assigned responsibility.

Prepares, monitors and is accountable for labor and non-labor budgets for all areas under supervision.

Based on analysis, develops variance reports, correction action plans and data needed to project future budgetary needs.

Develops business plans for new clinical programs.

In collaboration with department directors, designs and supports Nursing Division goals and objectives which reflect the philosophy and mission of the Medical Center.

Serves on department and Medical Center committees, task forces and work groups on a voluntary and appointed basis through active participation and follow through on project work.

Participates in JCAHO and regulatory agencies accreditation processes.

Develops and operationalizes a strategic plan with ongoing evaluation, based on changes in the operative environment and trends in patient care.

Collaboratively develops, maintains and evaluates standards of practice.

Provides leadership to clinical staff regarding resource allocation, clinical decision making, and conflict management.

Acts as a consultant to other disciplines relative to patient care management.

Collaborates effectively with other department managers, administrative personnel and physicians in accordance with the Medical Center's mission and values.

Demonstrates an overall accountability to recruit, interview, select and evaluate nursing personnel.

Promotes a supportive working environment within the Medical Center.

Accountable in collaboration with the Nurse Educator, for maintaining a level of staff competency and performance based on the standards and outcomes of the patients.

Utilizes procedures as defined by the Nursing Division, Human Resources, and related departments to provide counseling, disciplinary action and/or termination.

Manages the environment to support staff professional growth.

Creates a climate to assist staff in identifying individual strengths and areas of learning.

Collaborates with all disciplines in planning, operationalizing and evaluating programs related to patient care.

Designs, implements and evaluates systems to maintain and improve care, patient/family satisfaction, cost effectiveness, and staff satisfaction.

Maintains departmental policies related to scheduling, block time and booking practices, to foster equitable access to and most effective use of operating room resources, and to accurately reflect the daily plan/schedule/log.

Manages and improves perioperative services through monitoring of key metrics of patient care and operational flow, as well as financial performance.

Collaborates with financial and information services staff to create reports reflecting the trends in cost, volume and character of surgical activity.

V. Reporting Requirements:

Reports perioperative performance metrics, volume and financials to VP Operations on a monthly basis (minimum) or as needed to drive operational improvement.

Reports on financial performance and variance analysis monthly to VP Operations and Finance department.

VI. Accountability:

Accountable for the patient care and flow throughout the Perioperative units (PAT through recovery).

Accountable for achievment of budgetary and other operational performance metrics as agreed upon with VP Operations.

Accountable to customers of the OR for delivering expected performance.

VII. Qualifications:

Minimum Education: Bachelors degree in Nursing, Allied Health or Business - with experience; Masters degree preferred

Minimum Experience: More than 5 years management in a hospital perioperative or related environment.

Minimum skills/abilities:

Strong operations management skills

Agent for change

Ability to manage in a matrixed organization

Demonstrated ability in working with physicians

Financial acumen

Ability to establish a business plan

Negotiation skills

Communication skills

Ability to use information technology

Ability to work effectively with unions

Exceptional Human Resource skills

Leadership skills

Ability to be an effective advocate for the division

Ability to be both demanding and supportive of direct reports and upward reports

Certification/Licensure: RN candidates must be licensed in State of Massachusetts


Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

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