Job Description

Location: Steward Health Care
Posted Date: 11/14/2020

KEY RESPONSIBILITIES:

• Utilizes tools to estimate patient responsibilities including deductibles, coinsurance, and copays
• Meets in-person with patients in Emergency Room, Inpatient Floors and Outpatient Clinics to explain patient financial responsibilities and collect copays, deductibles, and coinsurance
• Follows up with patients via phone and mailings for collections post service
• Establishes secured payment plans with patients
• Provides estimates of patient responsibility for prospective Steward patients
• Maintains detailed understanding of commercial and government payer regulations
• Collects insurance information and relevant payments from International patients
• Tracks financial performance and provides regular updates to CBO and PAC
• Participates in system-wide initiatives related to bad debt improvement
• Follows up with patients for additional information as required, including visiting patients at their homes or within the community
• Screens self-pay patients, identifying opportunities for Medicaid enrollment or cash collections
• Explains requirements and benefits of Medicaid, Health Safety Net, and MA Health Connector plans to patients, and assists relevant patients with all steps of enrollment
• Assists patients in the completion of Medical Hardship applications
• Works collaboratively across Patient Access and clinical departments
• Receives and maintains Certified Application Counselor (CAC) designation
• Assists with other duties as assigned

REQUIRED KNOWLEDGE & SKILLS:

• Advanced, hands-on experience manipulating, organizing and presenting large data sets in Excel or similar tool
• Ability to quickly learn and master new applications and tools
• Attention to detail

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: Bachelor's degree required
Experience (Type & Length): At least 3-4 years in healthcare financial services position, including pre-registration, billing, and/or insurance verification
Software/Hardware: MS Office Suite

Application Instructions

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