Job Description

Location: Rockledge Regional Medical Center
Posted Date: 9/8/2021
Position Summary:
Responsible for implementing the functional part of the drug distribution system under the direct and immediate supervision of a registered pharmacist. Primary responsibilities include medication order filling, unit restocking, unit dose processing, IV admixture and charge/crediting functions. Performs only such duties as permitted by law and regulated by the State Board of Pharmacy.
  • Equal Employment Opportunity
    Steward Health Care is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.
  • Americans with Disabilities Act
    Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
  • Job Responsibilities
    The shaded areas of the following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed by Steward Health Care with or without prior notice based on the needs of the organization.
Employee Performance Appraisal
Employee Name: Employee Number:
Supervisor Name: Appraisal Due Date:12/31/2021
Qualifications:
Related work experience needed to perform this job successfully.
Years of Related Experience
MinimumPreferred
0-1X
2-4 X
5-8
8+
Licensure/Certification/Education (Required):
List any license, certification or education required for this job (e.g. driver's license, RN License, HHA Certification, Master's Degree, etc.)
  1. Current/Active Florida Registered Pharmacy Technician (RPT)
  2. Education 1: High School Graduate/Equivalent
Licensure/Certification/Education (Preferred):
List any license, certification or education preferred for this job (e.g. driver's license, RN License, HHA Certification, Master's Degree, etc.)
  1. Education 2: Technical School/1 Year College
Specialized Skills (Required):
List the minimum specific knowledge and skills necessary to perform this job (e.g., homecare exp., med/surg exp., basic accounting principles/practices, spreadsheets, word processing, etc.)
  1. Computer processing skills
  2. Math skills.
Specialized Skills (Preferred):
List any preferred knowledge and skills necessary to perform this job.
  1. Previous hospital pharmacy technician experience.
  2. Previous IV preperation experiance-1 year
Age of Patients Served (For Nursing/Patient Care Positions):
Neonatal/Infant (birth – 1 yr.)X
Child/Pediatric (1 – 11 yrs.)X
Adolescence (12 – 17 yrs.)X
Adult (18 – 64 yrs.)X
Geriatric (65 years+)X
Principal Contacts: Check the principal contacts in each category, by department/organization and position title (e.g., patients, family members, vendors, healthcare providers, outside agencies, etc.).
Type of ContactBrief InteractionProvide and/or Receive InformationPersuade and/or Influence Others
Internal:XX
External:XX
Financial ($) Responsibilities: (all that apply)
Daily resource management (time, materials, etc.)X
Project
Department
Multi Projects/Departments
Physical Effort: (check one)
Minimal physical effort
Moderate physical effort (e.g. continuous typing, occasional lifting, prolonged standing/bending, etc.)X
Frequent/strenuous physical effort (e.g. heavy lifting, sustained physical effort, extensive carrying, pushing, pulling, etc.)
Equipment Used:
List the equipment used to perform this job (e.g., personal computer, general office equipment, etc.)
  1. Unit Dose Pre-packing Machine
  2. Personal Computer
  3. Fax/photocopy machines
  4. IV admixture glovebox
  5. Automated dispensing machines.
Work Environment
OSHA Category
  1. (Tasks involve exposure to blood, body fluids or tissue.)
  2. (Tasks involve occasional and/or unplanned exposure to blood, body fluids or tissue.)
  3. X (Tasks do not involve exposure to blood, body fluids or tissue.)
List exposure to adverse conditions such as dust, fumes, hazardous substances, weather, machinery, etc.
  1. Toner for fax/photocopy machines
  2. Chemotherapy drugs

Section 1. Organizational Duties, Responsibilities, and Competencies

1a. Makes a positive first impression.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not provide information to people on what they can expect.
  • Does not make a good impression on others by making them feel welcome.
  • Does not smile, make eye contact, or direct people who may be lost or confused.
  • Does not introduce self and explain role.
  • Does not knock on patient door before entering.
  • Does not follow dress code, take pride in appearance, self and workplace.
  • Makes people feel welcome.
  • Smiles, makes eye contact, and directs people who may be lost or confused.
  • Always introduces self and role.
  • Knocks on patient door before entering.
  • Follows dress code, takes pride in appearance, self and workplace.
  • Advises people on what they can expect.
  • Consistently follows dress code, takes pride in appearance and makes a positive first impression.
  • Always make customers feel welcome and that their needs are most important.
Scoring:
12345

Comments:

1b. Communicates effectively.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not communicate clearly or communicates information that is not factual.
  • When communicating, does not use a concerned and caring tone.
  • Does not answer telephone calls appropriately or with a helpful attitude.
  • Does not use appropriate language and tone of voice when speaking with co-workers, patients or visitors.
  • Does not maintain and protect issues of privacy and confidentiality.
  • Does not utilize communication avenues wisely or appropriately.
  • Does not adhere to Steward Principles
  • Is not courteous, tactful or professional when dealing with others.
  • Does not embrace cultural or ethnic diversity.
  • Answers telephone calls by identifying name and department. Transfers calls or directs guest to needed location.
  • Uses appropriate language and tone of voice, avoiding jargon.
  • Maintains and protects issues of privacy & confidentiality.
  • Uses communication avenues wisely, such as, e-mail, and other communication devices.
  • Communicates clearly, concisely, and with factual information.
  • Communicates in a concerned and caring tone
  • Is always courteous and tactful when dealing with others.
  • Always embraces cultural and Ethnic diversity.
  • Always adheres to Steward Principles
  • Consistently uses excellent oral communication skills, making eye contact and using appropriate body language.
  • Always maintains and protects issues of privacy.
  • Consistently uses internal communication systems appropriately.
  • Goes above and beyond in exemplifying Steward Principles
Scoring:
12345

Comments:

1c. Committed to Co-Workers by contributing to a learning environment that values, empowers, enriches & supports associates.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not maintain regulatory or organizational competencies/mandatories.
  • Does not participate in continuing education activities.
  • Does not share information and expertise with co-workers.
  • Does not support the orientation process.
  • Does not offer assistance to co-workers.
  • Does not provide positive reinforcement to others.
  • Is delayed in licensure/certification renewal process.
  • Maintains & documents competencies and annual mandatories.
  • Participates in continuing education activities.
  • Supports new associates in the orientation process.
  • Shares information & expertise with co-workers.
  • Pitches in, offers help and assistance to co-workers.
  • Gives positive reinforcement to others.
  • Maintains licensure/certifications as applicable.
  • Shows initiative for self-development and growth.
  • Seeks opportunities both internally and externally to improve current competencies or develop new competencies.
  • Willingly mentors co-workers.
  • Is recognized as a person who teaches and supports others.
Scoring:
12345

Comments:

1d. Resolves problems constructively.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Disagrees and argues in front of others.
  • Does not listen or appear to be attentive to problems or complaints.
  • Tends to criticize or blame others instead of finding a solution when faced with a problem.
  • Does not implement recovery when necessary.
  • Does not take ownership and drops the ball on issues.
  • Takes ownership to follow up and follow through on issues.
  • Is attentive and listens to others allowing them to ask questions and communicate their needs.
  • When presented with a problem, finds a solution and does not blame or criticize others.
  • Implements recovery when necessary.
  • When in disagreement, does not argue in front of others.
  • Uses initiative and sound judgment when resolving problems.
  • Recognized as a problem-solver and someone who will help when needed.
  • Is consistently customer focused and results oriented.
  • Always communicates fairly and professionally.
Scoring:
12345

Comments:

1e. Committed to the mission of the hospital.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not show respect and concern for patients, visitors and co-workers.
  • Is not respectful and courteous to customers and patients.
  • Requires reminding of organization’s mission, values and goals.
  • Does not maintain confidentiality of others.
  • Incorporates the emotional and physical needs of patients, visitors and/or co-workers in daily activities.
  • Is recognized by co-workers, patients, and customers as responsive, courteous, respectful and cooperative.
  • Positively promotes the mission, the core values (stewardship, integrity, compassion, competence, courtesy), and goals of the organization.
  • Respects and honors the Patient's Bill of Rights and preserves the dignity, privacy and confidentiality of every person.
  • Attempts to resolve complaints even if you or your department is not the source of the complaint.
  • Recognized as providing quality care to the patients, their families, and our customers.
  • Exhibits understanding, warmth, and kindness at all times.
  • Recognized as a role model in support and commitment to the mission and values of the organization.
  • Volunteers for community outreach/hospital sponsored events.
  • Goes above and beyond the normal call of duty to provide excellent patient care.
  • Goes above and beyond in exemplifying Servant Leadership.
  • Goes above and beyond to ensure the right thing is always done.
  • Goes above and beyond to ensure that we do not settle on mediocre services.
Scoring:
12345

Comments:

Section 2. Job Specific Duties

2a. Organizational Mission, Vision, and Responsibilities
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not show respect & concern for patients, visitors & co-workers.
  • Does not demonstrate support of the mission.
  • Requires reminding of organization’s mission, values & goals.
  • Incorporates the emotional & physical needs of patients, visitors and/or co-workers in daily activities.
  • Is recognized by co-workers, patients, & customers as responsive, courteous, respectful & cooperative.
  • Positively promotes the mission, values, & goals of the organization.
  • Preserves the dignity, privacy & confidentiality of every person.
  • Recognized as a role model in support & commitment to the mission and values.
  • Actively communicates the mission of the organization both on campus & at outside functions or meetings when representing the organization.
  • Consistently demonstrates a caring attitude & concern for everyone.
  • Volunteers for community outreach/hospital sponsored events.
Scoring:
12345

Comments:

2b. Complies with legal and regulatory requirements as well as organizational & departmental policies, procedures & standards.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not comply with organizational & departmental policies, procedures & standards, for example but not limited to: Employee health, Attendance, Safety, Staff meetings if appropriate.
  • Does not perform other duties as requested.
  • Voices disagreement unprofessionally and/or through inappropriate channels.
  • Complies with organizational & departmental policies, procedures & standards, for example but not limited to: Employee health, Attendance, Safety, Staff meetings if appropriate.
  • Performs unexpected and difficult assignments.
  • Voices disagreement professionally through appropriate channels.
  • Participates in the development of policies & implements changes utilizing appropriate channels.
  • Readily accepts challenges and performs the unexpected or difficult assignments utilizing critical thinking.
Scoring:
12345

Comments:

2c. Interpersonal Skills
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not demonstrate a courteous, polite, friendly and cooperative behavior towards others.
  • Does not acknowledge patients/guests immediately
  • Does not assist with the achievement of hospital and departmental goals
  • Does not demonstrate the ability to work with co-workers to support the teamwork approach
  • Demonstrates courteous, polite, friendly and cooperative behavior towards others.
  • Acknowledges patients/guests immediately; introduces self and gives person full attention
  • Actively assists with the achievement of hospital and departmental goals
  • Demonstrates the ability to work with co-workers, setting aside personal differences to support the teamwork approach
  • Uses excellent interpersonal communication skills
  • Recognized as an advocate of teamwork.
  • Is seen as a role model in dealing with different populations.
Scoring:
12345

Comments:

2d. Communication skills
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not exhibit good communication and listening skills
  • Does not answer calls appropriately
  • Does not maintain confidentiality of information
  • Does not use appropriate language and tone of voice
  • Does not maintain and protect issues of privacy
  • Exhibits good communication and listening skills
  • Answers calls by identifying name and department. Transfers call or directs guest to needed location
  • Maintains confidentiality of information
  • Uses appropriate language and tone of voice
  • Maintains and protects issues of privacy
  • Uses excellent communication skills, maintains and protects issues of privacy and is seen as a role model in dealing with different populations.
Scoring:
12345

Comments:

2e. Contributes to creating a learning environment that values, empowers, enriches & supports employees
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not maintain regulatory or organizational competencies / mandatories.
  • Does not participate in continuing education activities.
  • Does not share information and expertise with co-workers.
  • Does not support the orientation process.
  • Maintains & documents competencies and annual mandatories on a timely basis.
  • Maintains licensure/certification if applicable.
  • Participates in continuing education activities.
  • Supports the orientation process.
  • Shares information & expertise with co-workers.
  • Manages-up all co-workers when appropriate.
  • Shows initiative for self-development & growth.
  • Seeks opportunities both internally & externally to improve current competencies or develop new competencies.
  • Willing to mentor and manage-up all co-workers.
  • Is recognized as a person who teaches & supports others.
Scoring:
12345

Comments:

2f. Contributes to Customer Satisfaction and Service Excellence.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not exhibit good guest relations within and outside of the department
  • Does not attempt to resolve customer complaints
  • Does not maintain a neat, clean and attractive environment
  • Does not maintain a professional appearance by adherence to established organizational and departmental dress code
  • Does not utilize customer service standards and scripts as required in the employee’s work area/department
  • Exhibits good guest relations within and outside of the department
  • Attempts to resolve customer complaints using service recovery techniques outlined in the community cares handbook even if you or your department are not the source of the complaint
  • Assists in the maintenance of a neat, clean and attractive environment
  • Maintains professional appearance by adherence to established organizational and departmental dress code
  • Utilizes customer service standards and scripts as required in the employee’s work area/department
  • Receives recognition as having made a difference during a patients’ hospital stay (letters, cards, telephone calls).
  • Receives recognition and consistently exceeds the expectations of customers served.
Scoring:
12345

Comments:

2g. Demonstrates continuous performance improvement that contributes to providing quality, cost effective services.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not participate in performance improvement activities.
  • Demonstrates an inability or unwillingness to adapt to change.
  • Does not fulfill responsibilities of a team member.
  • Demonstrates inappropriate use of supplies, equipment, time and/or energy.
  • Unwilling to appropriately address issues & concerns.
  • Does not documents all pharmacy regulatory checks for assigned shift.
  • Documents all pharmacy regulatory checks for assigned shift.
  • Participates in performance improvement activities.
  • Maintains & uses material, supplies & equipment in a cost effective manner.
  • Uses time constructively.
  • Appropriately prioritizes tasks.
  • Contributes ideas for cost reductions or improved efficiency without sacrificing quality.
  • Supports the team & its members.
  • Appropriately addresses issues/concerns & documents when necessary.
  • Uses creative thinking and explores new ideas.
  • Seeks input & encourages others to participate in improvement initiatives.
  • Initiates a positive problem solving approach for issues & concerns.
  • Participated in an organizational PI team.
  • Presented an innovative idea for cost savings.
  • Promotes cooperation & teambuilding relationships.
Scoring:
12345

Comments:

2h. Maintains the highest standard of pharmaceutical care.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not prepare medication accurately.
  • Does not reorder medications properly.
  • Does not monitor automated dispensing machine medications and place them into the units correctly.
  • Prepares medication accurately.
  • Reorders medications appropriately.
  • Monitors automated dispensing machine medications and places them into the units correctly.
  • Consistently prepares medication accurately.
  • Consistently reorders medication with foresight and inventory management in mind.
  • Automated dispensing machine medications are consistently monitored, filled, and replenished correctly.
Scoring:
12345

Comments:

2i. Performs the quantity of work necessary to deliver timely patient care
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not process and complete a percent of orders consistent with at least the average for the shift’s workload.
  • Does not prepare medication within a timely manner.
  • Accurately processes and completes a percent of orders consistent with at least the average for the shift’s workload.
  • Accurately prepares medication within a timely manner keeping patient and nursing needs in mind.
  • Consistently exceeds average standards with respect to order processing productivity.
  • Consistently has medications prepared and assists others to ensure all work is processed.
Scoring:
12345

Comments:

2j. Completes monthly responsibilities accurately and on time.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not remove all outdated medications from the unit.
  • Does not check all crash carts.
  • Does not complete Departmental cleaning for assigned section.
  • Removes all outdated medications from the assigned sections/units.
  • Crash carts are replenished according to Policy and no expired medications are present.
  • Completes Departmental cleaning for assigned section.
  • Assigned sections/units are completely and accurately checked for expired medications on a timely monthly basis.
  • Crash carts are completely and accurately checked for soon to expire meds (no less than 60 days) and changed out accordingly.
Scoring:
12345

Comments:

2k. Avoids contamination during compounding to control infection risk to patients
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not wash hands appropriately.
  • Does not follow IV preparation policies; including hand washing, glovebox cleaning and working in the glovebox appropriately.
  • Does not wear appropriate personal protection apparel when required, during work with cancer chemotherapy, blood products, caustic agents and live vaccines.
  • Does not visually inspect barrier isolator hood and solutions for integrity.
  • Washes hands appropriately.
  • Follows IV preparation policies; including hand washing, glovebox cleaning and working in the glovebox appropriately.
  • Wears appropriate personal protection apparel when required, during work with cancer chemotherapy, blood products, caustic agents and live vaccines.
  • Visually inspects barrier isolator hood and solutions for integrity.
  • Consistently treats infection control and IV admixture technique as a top priority for patient/employee safety.
Scoring:
12345

Comments:

2l. Maintains educational and function-based knowledge requirements
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Is not able to answer most safety rounds questions when examined.
  • Does not complete continuing education requirements for state license.
  • Does not complete new competencies (knowledge and hands on).
  • Does not communicate ideas for future in-services and educational needs to management.
  • Is able to answer most safety rounds questions when examined.
  • Completes continuing education requirements for state license.
  • Completes new competencies (knowledge and hands on).
  • Communicates ideas for future in-services and educational needs to management.
  • Is able to answer all safety rounds questions when examined.
  • More than exceeds minimum CE requirements and submits them on time.
  • Demonstrates proficiency with understanding of competencies and are completed in a timely basis.
Scoring:
12345

Comments:

2m. Flows to other areas within the department.
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not work multiple technician shifts, if appropriate.
  • Does not handle basic purchasing tasks; check orders, transmit orders, and charge floor stock
  • Works multiple technician shifts, if appropriate.
  • Handles basic purchasing tasks; checks orders, transmits orders, and charges floor stock.
  • Performs other duties as assigned.
  • Fully able to cover tasks required for other shifts and purchasing functions.
Scoring:
12345

Comments:

2n. Pyxis Skills
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not demonstrate knowledge of how to refill/load Pyxis med stations.
  • Does not demonstrate knowledge of how to pend and load a medication to Pyxis med stations.
  • Does not demonstrate knowledge of ensuring correct expiration dates are entered in Pyxis med stations when refilling/loading.
  • Does not demonstrate knowledge of the correct medication, form, amount, dose in Pyxis med stations.
  • Does not follow pharmacy procedure when pulling refills/loads to ensure correct medication, dose, form, and amount are pulled for refill/load.
  • Demonstrates knowledge of how to refill/load Pyxis med stations.
  • Demonstrates knowledge of how to pend and load a new medication to Pyxis med stations.
  • Demonstrates knowledge of ensuring correct (earliest) expiration dates are entered in Pyxis med stations when refilling/loading.
  • Demonstrates knowledge of the correct medication, form, amount, dose in Pyxis med stations.
  • Follows pharmacy procedure when pulling refills/loads to ensure correct medication, dose, form, and amount are pulled for refill/load.
  • Continually follows pharmacy refill procedure to ensure correct medication, dose, form, and amount are correct.
  • Excellent knowledge of Pyxis med station refilling, new loads and expiration dates.
  • Self sufficient to handle all Pyxis med station issues.
Scoring:
12345

Comments:

2o. Medication Distribution
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not demonstrate delivering medication to the correct units.
  • Does not exhibit timely and accurate delivery of medication to the units.
  • Does not ensure the medication is placed in the appropriate location. i.e. refrigerator, patient specific bin.
  • Does not ensure all pharmacy procedures are followed.
  • Does not exhibit assigned duties are completed on each round.
  • Demonstrates delivering medication to the correct units.
  • Exhibits timely and accurate delivery of medication to the units.
  • Ensures the medication is placed in the appropriate location. i.e. refrigerator, patient specific bin.
  • Ensures all pharmacy procedures are followed.
  • Exhibits assigned duties are completed on each round.
  • Always completes assigned tasks on each round.
  • Always demonstrates the correct medications are delivered to the correct units following the correct procedures.
Scoring:
12345

Comments:

2p. Teamwork Skills
Performance Needs ImprovementMeets Performance ExpectationsDemonstrates Excellence
  • Does not exhibit good teamwork and listening skills.
  • Does not offer to work overtime to cover open shifts.
  • Does not follow the chain of command when an issue/problem can not be resolved. (complains to staff that cannot resolve the issue).
  • Does not give positive reinforcement to new hires about the organization.
  • Exhibits good teamwork and listening skills
  • Offers to work overtime to cover open shifts.
  • Follows the chain of command when an issue/problem can not be resolved. (does not complain to staff that cannot resolve the issue).
  • Gives only positive reinforcement to new hires about the organization.
  • Always supports new hires with positive attitude.
  • Continually supports staff with positive communication.
Scoring:
12345

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