Job Description

Location: Holy Family Hospital
Posted Date: 10/5/2020

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Key Responsibilities:
  • Assists with transportation needs when necessary.
  • Assists patients into and out of wheelchairs, private vehicles when needed.
  • Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
  • Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
  • Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
  • Assists with patient/visitor transportation needs when necessary.
  • Assists patients into and out of wheelchairs, private vehicles when needed.
  • Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
  • Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
  • Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
  • Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
  • Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.

    Management of Time and Resources:
  • Completes work assignments within an acceptable time frame.
  • Uses time and resources to the best possible advantage for successful completion of job responsibilities.
  • Develops and maintains efficient working relationships.
  • Is reliable in respect to attendance.
  • Is Reliable in respect to punctuality.
  • Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

    Quality:
  • Is part of a team effort to insure quality services.
  • Offers creative solutions or alternatives to issues or concerns.
  • Produces quality results.
  • Continually strives to improve the quality of work.
  • Accepts responsibility for all work performed and takes appropriate corrective action as needed.
    Customer Service:
  • Is cooperative in interactions, treating customers with courtesy, respect and compassion.
  • Is patient when responding to questions and answers questions appropriately.
  • Responds to requests in a timely manner.
  • Handles interruptions in a skillful way.
  • Maintains a professional appearance and demeanor.
  • Strives to prevent/resolve customer concerns to the customer’s satisfaction


Additional Information

Important COVID message

Please note, Holy Family Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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