Job Description

Location: Holy Family Hospital
Posted Date: 7/29/2020

Key Responsibilities:

  • Assists with transportation needs when necessary.
  • Assists patients into and out of wheelchairs, private vehicles when needed.
  • Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
  • Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
  • Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
  • Assists with patient/visitor transportation needs when necessary.
  • Assists patients into and out of wheelchairs, private vehicles when needed.
  • Provides directions to various hospital departments and assists visitors by walking them to various hospital departments when necessary.
  • Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
  • Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
  • Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
  • Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.

Management of Time and Resources:

  • Completes work assignments within an acceptable time frame.
  • Uses time and resources to the best possible advantage for successful completion of job responsibilities.
  • Develops and maintains efficient working relationships.
  • Is reliable in respect to attendance.
  • Is Reliable in respect to punctuality.
  • Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

  • Is part of a team effort to insure quality services.
  • Offers creative solutions or alternatives to issues or concerns.
  • Produces quality results.
  • Continually strives to improve the quality of work.
  • Accepts responsibility for all work performed and takes appropriate corrective action as needed.

Customer Service:

  • Is cooperative in interactions, treating customers with courtesy, respect and compassion.
  • Is patient when responding to questions and answers questions appropriately.
  • Responds to requests in a timely manner.
  • Handles interruptions in a skillful way.
  • Maintains a professional appearance and demeanor.
  • Strives to prevent/resolve customer concerns to the customer’s satisfaction

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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