Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 7/23/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function:

The Interpreter is a liaison between ethically, culturally, and linguistically diverse patients/families and SEMC staff. The delivery of these services requires collaboration with physicians, nurses and other members of the health care team to assure that the needs of the patient are met. Coordination with community agencies occurs routinely to that transition from the Medical Center to the community will be timely, caring and effective.

II. Job Relationships:

The Interpreter reports to and is accountable to the Director of Interpreter Services.

The Interpreter collaborates with all staff whenever needed for patient care, total quality management, committees, focus groups, etc.

The Interpreter works closely with Public Relations and Marketing and Community Relations in conjunction with their multicultural initiatives.

The Interpreter interacts with Social Services as required and necessary.

III. Authority:

Provide interpreter services to patients and their families as needed.

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Provides language interpretation, assessment, information and referral services for patients and families.

Provides translation of forms in emergency situations.

Advocates for patients when appropriate to foster understanding/satisfaction.

Assists with cultural diversity training for medical center personnel as appropriate.

Provides productivity and cost reports to Coordinator of Interpreter Services.

Participates in other duties as needed and directed bay the Director of Interpreter Services.

Represents Medical Center and department with integrity in the community.

Coordinates communication between Medical Center and community agencies on patient's behalf.

Maintains the strict confidentiality of patients and family in accordance with Medical Center policy.

Develops and maintains familiar working relationships with SEMC physicians.

Will offer continuity by maintaining a supportive relationship to patient and family throughout the course of illness.

When directed by Social Services, will assist with counseling and support patients and family in bereavement period.

Will assist Social Services in case management as directed.

B. Responsibilities/Non-Essential Functions:

V. Reporting Requirements:

Statistics and productivity reports are given to the Coordinator of Interpreter Services.

VI. Accountability:

The Interpreter is accountable to the Director Interpreter Services.

VII. Qualifications:

Minimum Education:

Certification in medical terminology and medical interpreting preferred.

Bachelor's degree preferred.

May be required to work with patients and families who are in crises; be exposed to patients with major trauma, infectious disease, and or emotional upset.

Demonstrates the skills to interact and intervene with patients in these age-specific categories:

- Infant

- Child

- Adolescent

- Adult

- Geriatric

Minimum Experience:

Bicultural and bilingual experience.

Medical setting experience.

Minimum skills/abilities:

Excellent bilingual writing and language skills.

Certification/Licensure:

Training:

Language interpreting experience, and medical terminology training.


Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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