Job Description

Location: Steward Health Care
Posted Date: 4/23/2024
Job Type: Full Time
Department: 1301.42080 CDI/HIM

The HIM Release of Information Specialist is responsible for providing support to the Central Business Office(s) at Steward. The position supports processing requests for patient medical record attachment requests received from payers related to claim denials or claim processing.

(Use bullets for specific responsibilities)
• Determines medical records to be released by reviewing Biller and / or Collector requests for proactive (submit medical record attachments with initial claim) or payer denial requests within the Cerner Business Office Work Queue.
• Logs payer medical record attachment requests into ROI Online – Business Office Edition (BOE) database.
• Obtains medical records and billing documents if required from various medical record sources, including electronic, off-site, or physical records that match patient request.

• Scans medical records into ROI On-Line database.
• Creates payer cover sheet.
• Ensures all correspondence is logged within ROI application(s) within 24 hours.
• Closes the request in ROI Online – BOE database and the Cerner Business Office Work Queue.
• Responds to Business Office staff questions and investigates issues related to medical record payer requests.
• Business Office payer medical record attachment requests are to be processed within 24-48 hours of the receipt of the request (request to delivery).
• Monitor and coordinate with Release of Information vendor resources and Steward Health Care Revenue Cycle professionals.
• Prepares key performance reports for Steward Health Care Revenue Cycle leadership
• Complies with site facility policies and regulations.
• Other duties as assigned.

(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)
• Meditech and Cerner experience preferred
• Microsoft Office (Word, One Note, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills
• Ability to meet assigned deadlines.
• Demonstrates proficiency using computer applications. One or more years’ experience entering data into computer systems. Experience using the internet is required.
• Demonstrates success working in an environment that requires attention to detail.

I. Education: High School Diploma / GED required
II. Experience: Prior work experience in Release of Information required, HIPAA knowledge is required
III. Certification/Licensure: AHIMA or AAPC Coding Credential is a plus

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit

Application Instructions

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