Job Description

Location: Steward Health Care
Posted Date: 8/10/2021


  • Determines medical records to be released by reviewing Biller and / or Collector requests for proactive (submit medical record attachments with initial claim) or payer denial requests within the Cerner Business Office Work Queue.
  • Logs payer medical record attachment requests into ROI Online – Business Office Edition (BOE) database.
  • Obtains medical records and billing documents if required from various medical record sources, including electronic, off-site, or physical records that match patient request.
  • Scans medical records into ROI On-Line database.
  • Creates payer cover sheet.
  • Ensures all correspondence is logged within ROI application(s) within 24 hours.
  • Closes the request in ROI Online – BOE database and the Cerner Business Office Work Queue.
  • Responds to Business Office staff questions and investigates issues related to medical record payer requests.
  • Business Office payer medical record attachment requests are to be processed within 24-48 hours of the receipt of the request (request to delivery).
  • Monitor and coordinate with Release of Information vendor resources and Steward Health Care Revenue Cycle professionals.
  • Prepares key performance reports for Steward Health Care Revenue Cycle leadership
  • Complies with site facility policies and regulations.


  • Meditech and Cerner experience preferred
  • Microsoft Office (Word, One Note, Excel, Outlook, PowerPoint)
  • Excellent verbal and written communication skills
  • Ability to meet assigned deadlines.
  • Demonstrates proficiency using computer applications. One or more years’ experience entering data into computer systems. Experience using the internet is required.
  • Demonstrates success working in an environment that requires attention to detail.


  1. Education: High School Diploma / GED required
  2. Experience: Prior work experience in Release of Information required, HIPAA knowledge is required
  3. Certification/Licensure: AHIMA or AAPC Coding Credential is a plus
  4. Software/Hardware:
  5. Other: Required to work out of Steward Health Care office located in Richardson, Texas 5 days per week.

Application Instructions

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