Hospital Financial Counselor

Tempe St. Luke’s Hospital is a 74-bed full-service hospital. Located in the heart of Tempe, near Arizona State University, the hospital offers a broad range of medical services and accredited physicians to care for a diverse and dynamic community. Tempe St. Luke’s Hospital is equipped with sophisticated medical technology, features all private rooms, electronic health records and wireless Internet access. The hospital’s experienced team of doctors and nurses work together to provide expert care and the best possible patient experience. To learn more about Tempe St. Luke’s Hospital, click here: Tempe St. Luke's Hospital

Position Title: Financial Counselor

Job Summary:

Through hospital policy and procedure, the Financial Counselor is responsible for admitting patient as an outpatient or inpatient ensuring accurate and expeditious verification, and/or authorization.

• Achieve and sustain desirable levels of internal and external customer service, regulatory compliance and financial performance within the revenue cycle.
• Maintain a thorough knowledge of Managed Care contracts.
• Account follow-up after admission
• Computer input of all financial information pertinent to patient
• Ensures patient’s chart is maintained with current/accurate information for Medical Records and Case Management
• Verifies and/or corrects daily bed, room, and charge census to ensure correct statistical data and distributes to appropriate departments
• Reviews patient financial information for complete and accurate data before sending to the business office for billing.

Requirements:

• High school diploma or equivalent (GED)
• Minimum of three years experience in hospital business office and/or admitting/insurance verification environment
• Demonstrated understanding of Federal and state rules and programs
• Working knowledge of insurance precertification process and familiarity with contracted insurance plans
• Excellent math aptitude
• Extensive medical terminology
• Articulate in interacting at all levels in conveying hospital and insurance financial requirements
• Ability to type at least 50 words per minute
• Minimum of 2 years computer experience
• Ability to prioritize work demands in high-volume stressful areas
• Possess excellent customer service skills.

Preferences:

• A current Basic Life Support (CPR) American Red Cross or American Heart Association Provider certification or a CPI certification
• Ability to read and communicate effectively in English, both verbally and in writing

Salary Range: $15.88 - $21.00