Lead Spec Procedure Tech-Rad-Special Prodecures-40 Hrs/Week-Day Shift-OnCall Required
I. Position Function:
Under the direct supervision of the Operations Manager and the general supervision of the Administrative Director, provides technical leadership for the Special Procedures (SP) Section. Responsibilities include assuring patient safety, accurate performance of all procedures, coordinating workload, staffing and patient schedules. Provides technical oversight, management of supply inventory and maintenance of equipment. Performs and oversees quality and regulatory compliance.
II. Job Relationships:
Is supervised and/or reportable to the following:
Lends direction to the SP technologists.
Communicates effectively and collaboratively with physicians, peers, technologists and other healthcare professionals.
Has the authority and responsibility for assisting in the directing and supervising of activities and functions of the SP section
Has the authority to handle first level employee problems and/or issues.
Has the authority to provide appropriate direction, feedback and guidance to staff to achieve desired productivity and standards.
Has the authority to order supplies.
Has the authority to develop and implement staff schedules that meet the needs of the department within existing fiscal constraints.
Has the authority to handle customer complaints/concerns to assure patient/physician satisfaction and referrals.
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards.
Coordinates the daily operational activities for the SP area including staff scheduling and patient flow, resulting in an efficient and well organized operating environment.
Ensures the quality of exam studies and enforces adherence to exam procedure requirements.
Provides appropriate direction, feedback and guidance to SP staff to achieve desired productivity and imaging standards.
Insures that SP section standards for turnaround times are met.
Insures compliance with all appropriate sterile procedures policies and procedures.
Attends regularly scheduled department meetings.
Organizes and maintains statistical data as required for MA DPH, JCAHO and other regulatory agencies.
Recognizes when others are in need of assistance and consistently offers to help when workload permits or finds someone who can.
Coordinates SP service maintenance vendor schedules for routine and emergent service to the equipment. The result should be consistent, high quality services to equipment, arranged to minimize operational down-time and expense. Ensures equipment QC, maintenance and corrective action logs are appropriately maintained.
Develops and maintains a systematic and reliable schedule for response to staffing needs.
Monitors staff interaction with patients and public and assures courteous, sensitive, and caring interactions consistent with the hospital mission. Addresses patient and medical staff complaints and reports all issues to operations manager and/or administrative director.
Maintains SP Section Protocol Manual in cooperation with department chair, SP physician director, operations manager and administrative director.
Maintains adequate inventory of all required supplies using just in time inventory practices.
Provides input for budget preparation and equipment/supply needs.
Insures compliance with all appropriate PPE and infection control requirements.
Coordinates and assists with the orientation and training of SP imaging technologists.
Ensures all SP staff demonstrates competence in use of SP imaging and patient care equipment.
Ensures all SP staff demonstrates competence in all SP patient procedures.
Ensures all SP staff demonstrate competence in use of RIS and PACS and other electronic documentation and film management equipment.
Assures adherence to applicable patient safety policies and procedures.
Strives for continuous improvement in quality and services and participates in departmental QI program.
Establishes and enforces a high standard of environmental cleanliness and sanitation.
Provides frequent technical and personal feedback and instruction to staff.
Prepares performance evaluations and competency assessments for SP technologists and appropriate support staff for review by operations manager and/or administrative director.
Confronts and resolves problems and conflicts in a constructive manner that assures support and development of the department team identity and focus.
Promotes professional image by adhering to dress code.
Meets all the expectations of the SP imaging technologist
Serves as a resource person for the SP section.
Commits to following the ARRT code of ethics.
Develops and maintains a systematic and reliable on-call schedule for response to weekend and off-shift procedure demands. Shares SP call responsibility with SP technologists.
Performs routine diagnostic radiology exams and meets all expectations of DR imaging technologist.
Participates in the development and evaluation of policies and procedures related special procedures area.
B. Responsibilities/Non-Essential Functions:
Performs other responsibilities as required or assigned.
Reviews daily tracking to assure all exams have been tracked and completed per department protocol.
Maintains SP imaging technologist records, including but not restricted to attendance, ceu, licensure etc. in cooperation with QI/staff education supervisor.
Reviews patient exams to ascertain all duties are complete.
Participates in investigational and correlation studies as needed.
Performs all functions necessary to provide efficient patient care including clerical and transport duties.
V. Reporting Requirements:
Reports problems, issues and patient/physician concerns as appropriate to the operations manager and/or administrative director.
Reports serious incidents and/or severe breaches in quality of care to the chair and administrative director.
Reports immediately to operations manager or administrative director any deviation from normal operations.
Accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related data and information.
Accountable for abiding by all relevant hospital and department policies and procedures.
Accountable for assuring all resources and supplies are utilized in a fiscally prudent manner. Assists operations manager and administrative director in assuring negative budget variances are avoided.
Accountable for quality of imaging and associated documentation.
Accountable for identifying staff development needs both on an individual and collective basis and relaying the information to the operations manager and administrative director.
Accountable for providing a safe working environment for all staff in the SP section.
Accountable for assuring daily exam/charge reconciliations.
Accountable for assuring SP technologist compliance with all PACS workflow requirements.
Accountable for correctly interpreting and administering hospital and department policies in a consistent and thorough manner.
Accountable for identifying problems, barriers and opportunities and using a problem solving approach to make informed, sound decisions in a timely manner and relaying this information to the operations manager and/or administrative director.