Lead Ultrasound Tech-Ultrasound-40 Hrs/Week-Day Shifts-On Call Required
I. Position Function: Responsible for supervising the day to day operations of assigned imaging sections. This includes providing direct supervision to assigned staff and overseeing daily operations to ensure that consistent quality patient care and imaging services are provided. Accountable for the implementation and maintenance of quality assurance programs and regulatory compliance. Assists in preparation of budgets and fiscal responsibilities to include accountability for FTE utilization and ordering of supplies. Also functions as a staff sonographer as needed.
II. Job Relationships:
Supervised and/or reportable to the following:
Technologists in assigned imaging sections
Collaborates and effectively communicates with peers, physicians, imaging staff and health care professionals at all levels
Has the authority to supervise the employees and daily operations of assigned imaging sections.
Has the authority to handle first level employee relations, performance and disciplinary issues.
Has the authority to interview, hire, conduct performance evaluations, and make recommendations to Operations Manager regarding serious disciplinary action and termination.
Has the authority to order supplies.
Has the authority to develop and implement staff schedules that meet the needs of the department within existing fiscal parameters.
Has the authority to handle customer complaints and concerns to meet patient and physician satisfaction goals.
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."
1. Provides direct day to day supervision to staff and operations of assigned imaging sections. This includes hiring, training or orienting, developing work schedules, performance management and competency assessment, ensuring up to date licensure and credentialing, budget management and overseeing the diagnostic quality of the exams.
2. Ensures that care provided to our patients meets or exceeds quality standards.
a. Documents double patient identifier
b. Process and manages pre-verification checklist
c. Maintains a constant state of readiness relative to JCAHO and other regulatory bodies.
3. Develops and identifies opportunities to improve patient/customer services.
a. Ensures team employs AIDET process
b. Demonstrates improvement in patient satisfaction scores
c. Employs service recovery strategies as needed
4. Provides strong operational leadership for the department, driving operational excellence.
a. Design and implement opportunities for process improvement
b. Manage workflow effectively by resulting in reductions of (x) minutes to patient wait times
c. Appropriately staffs department by understanding demand and safety standards on a weekly basis
d. Actively manages the daily schedule to ensure the greatest capacity and throughput
e. Communicates effectively with the team
5. Effectively develops, implements, monitors and evaluates standards of performance
a. Design and implement productivity standards for their team
b. Performance reviews are meaningful and completed on time
c. Effectively utilizes coaching techniques to improve performance of team members
d. Appropriately assists in the progressive action process
6. Accountable for meeting or exceeding financial performance metrics for the department.
a. Manages the reject report on a daily basis
b. Effectively manages the salary budget for their clinical modalities
c. Monitors taken exam list on a daily basis
d. Provides manager with statistical data monthly
7. Prepares and adheres to capital and operational budgets in conjunction with the Operations Manager.
8. Performs all functions of an ultrasonographer, including:
Procedures (biopsies etc.,) demonstrating proficiency in all aspects of the technical operation on the current equipment.
With proper training and following established protocol, administers IV and/or oral contrast agents to patients under direct supervision of a Radiologist.
Ensure ancillary supplies are readily available such as biopsy trays, linen, general Medical/Surgical items.
Performs all necessary functions to provide efficient and quality patient care including clerical and transport duties.
Attends in-service lectures, seminars and maintains documentation of specialized training in compliance with state and federal regulations.
Performs regular testing on equipment as defined by vendor recommendations and medical center policy; reports problems and in the event of an equipment failure, follows established procedures to coordinate repair and arrange emergency scans at other facilities, if necessary.
Assists radiologist in performing all interventional ultrasound examinations.
Completes all patient tracking functions to ensure proper and accurate billing, report transcription and image retrieval; completes all PACS duties to assure accuracy of imaging record and timeliness of interpretation.
Commits to following ARRT/RDMS code of ethics.
Maintains ARC Accreditation for Ultrasound Department.
V. Reporting Requirements:
Reports problems, issues and patient/physician concerns to Operations Manager and/or Administrative Director.
Reports serious incidents and/or breaches in quality care or regulatory compliance to Operations Manager, Administrative Director or Chair of Radiology.
Reports immediately to Operations Manager and/or Administrative Director any deviation from normal operations.
Accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related data and information.
Accountable for abiding by all relevant hospital and department policies and procedures.
Accountable for assuring all resources and supplies are utilized in a fiscally prudent manner.
Accountable for quality of imaging and associated documentation.
Accountable for providing a safe working environment for all staff in assigned imaging sections.
Accountable for assuring daily exam/charge reconciliations.
Accountable for assuring technologist compliance with all PACS workflow requirements.
Accountable for correctly interpreting and administering hospital and department policies in a consistent and thorough manner.
Accountable for identifying problems, barriers and opportunities and using a problem solving approach to make informed, sound decisions in a timely manner and making recommendations to the operations manager and/or administrative director.
Graduate of an AMA approved school of Ultrasound.
3 - 5 years experience as sonographer with a minimum of 1 year experience in supervisory or
lead role preferred. Experience and competency with PACS preferred.
Strong verbal and written communication skills to facilitate efficient and courteous communications with patients and hospital staff.
Thorough knowledge of cross-sectional anatomy, physiology and imaging procedures.
Strong problem resolution skills.
Certification by the ARRT or RDMS for Ultrasound required.
Current CPR certification required.
Required CEU hours must be obtained to maintain state licensure and national registration.
Bachelors Degree preferred.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled