Job Description

Location: Steward Medical Group - North
Posted Date: 2/8/2024
Job Type: Full Time
Department: 1107.70900 Hawthorn IT/EMR/Med Records
Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic Manager, EHR Optimization to oversee the Electronic Health Records (EHR) function, including input of advice and assistance associated with product delivery as it pertains to hardware and software setup and system configuration. Provide clinical workflow analysis, advice and consultation to continuously create an efficient workflow pattern while providing users with application and support.
Successful candidate will:

Be responsible for the evaluation, training, upgrade, support, and maintenance of all Health Information Management applications.

Provide software/technical expertise and serve as a primary liaison for the practice and LMR users.

The primary contact person at the practice for troubleshooting questions regarding existing and planned LMR interfaces (e.g. lab, demographic, scheduling, and transcription)

Perform workflow analyses as well as recommend process changes to enhance departmental productivity. Act as a change agent consideration

Provide first line support and on the job coaching and mentoring for all users within the practice.

Facilitate cross-functional teams for the management of a LMR environment with an emphasis on quality, productivity, and consistency by training physicians and practice staff on enhancements of LMR functionality.

Participate in education/training programs pertinent to the job. Attend staff meetings and in service education programs as requested.

Other responsibilities will include planning, estimating, scheduling, tracking, controlling, hiring, performance evaluations, goal setting, and measuring.

All other duties as directed.


Two years of directly related healthcare experience required, with strong project management skills needed.

Associates Degree with EHR experience or HIM certification is strongly preferred. In lieu of a Degree or Certification, two to four years of EHR experience will be considered.

Demonstrated leadership skills and good verbal and written communication skills in addition to PC skills required.

Experience in both practice workflow and clinical workflow is desired.

Must have a clear understanding of medical terminology and medical documentation

We offer you:

  • Vacation, holiday and sick time
  • Medical, dental, vision and other elective insurances
  • Tuition reimbursement
  • 401K with company contribution
  • Supportive culture and professional development

Hawthorn Medical Associates, an affiliate of Steward Health Care, was established in 1970 and is the largest multi-specialty group practice in the Greater New Bedford area. We have many of the area’s finest physicians who practice in our state-of-the-art facilities in a campus-like setting. They are supported by a skilled professional and support staff and together provide high quality, comprehensive medical care to more than 138,000 patients each year.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit

Steward Health Care is proud to be a minority, physician-owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Application Instructions

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