Job Description

Location: Corporate
Posted Date: 3/10/2020

Position Summary:

This is a full time position to improve the clinician experience and engagement at Steward. The person in this role will be responsbile for supporting provider experience at Steward Health Care.

Key Responsibilities:

  • Onboarding-
    • Duties to include traning on Steward tools
    • Facilitation of access and favorites
  • Ongoing support-
    • Training new initiatives
    • Reinforcement of workflows
    • Training system updates
  • Trouble shooting provider technical and training issues
  • Getting clinicians unstuck in their technology and assisting in workflows
  • Influence how we roll out technology updates and improvements
  • Frequently consult with other members of IS as a workflow expert to ensure our approaches will be well received
  • Influence the design of clinician facing interfaces for optimal adoption and least distrubance to clinician workflows. These include but are not limited to: documentation templates, Dragon, order sets, intranet
  • Develop a real-time remote support system using people and technology to meet the clinicians' needs both in the ambulatory and acute setting
  • Work within the infrastructure of the current system and improve when able
  • Improve the quality of video, print and training materials
  • Work directly with IS team members to identify areas needing improved workflows
  • Promotoe physician adoption of our policies, procedures, initiatives and technologies
  • Participate in the development of educational materials
  • Other duties as assigned

Required Knowledge & Skills:

  • Deep knowledge of hospital and ambulatory workflows
  • Knowledge of Steward platforms: Meditech, Cerner, Athena, eCW, PACS
  • Ability to work collaboratively with clinicians


  • This role requires time prior to and after normal work hours to accommodate clinician schedules.
  • This role requires transportation locally.
  • This role may require travel to other Steward locations.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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