Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 3/15/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Materials Coordinator, 40 HRs/Week, Day Shift (6:30AM to 3:00PM), Weekends and Holidays As Needed

POSITION SUMMARY:

Position Function:

  • Coordinates supply functions to assure that customer's needs are met by interfacing with materials staff and JIT partner.

Job Relationships:

  • Communicates and collaborates with attendants, aides, receiver, and all customers to provide supplies.

  • Reports to CSR Manager.

  • Collaborates with customer service representative from JIT partner to assure timely availability of needed product.

Authority:

  • Has the authority to adjust JIT orders.

  • Has the authority to order all stock supplies.

  • Has the authority to adjust product par levels for storeroom.

  • Has the authority to give units credits.

  • Has the authority to interact with JIT partner to resolve supply issues.

KEY RESPONSIBILITIES:

Provides superior customer service to internal and external clients, customers, and patients as referenced in the “Service Excellence Standards."

  • Monitor JIT transmissions, pull confirmation enter daily adjustments to JIT orders and react to backorders in order to assure that customers’ needs are met.

  • Respond to telephone requests in a courteous, timely and helpful manner.

  • Respond to user needs by coordinating efforts of staff and JIT vendor.

  • Attend meetings to identify and solve supply problems.

  • Replenish safety stock.

  • Input all information regarding weekly orders into the Materials Management inventory management system.

  • Process credits to user areas.

  • Perform other duties as required by manager.

Reporting Requirements:

  • Reports to Manager Daily any shipment discrepancies.

  • Reports any outgoing supply issues to Purchasing Supervisor.

Accountability:

  • Ordering inventory up to reasonable par levels.

  • Reporting to Supervisor any unmet customer needs.

  • Maintaining accuracy and timeliness of data input regarding issues and credits and products data adjustments.

  • Resolving product availability issues with customer service representative and/or reporting to CSR Manager.

REQUIRED KNOWLEDGE & SKILLS:

  • Must be able to communicate to problem-solve effectively.
  • Must be able to count and be detail-oriented, neat and orderly.
  • Customer Service
  • Continuing Quality Improvement Principles

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High school diploma or equivalent.

Experience (Type & Length): Computer experience in data input and an understanding of network systems.

Certification/Licensure: N/A

Software/Hardware:

Other:


Additional Information

Important COVID message

Please note, St. Elizabeth’s Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online