Medical Assistant I

Position Summary

This position is to function as a member of the clinical team and completes assigned daily clinical tasks to ensure smooth daily operations in the physician practice. As the Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Skills

· Strong customer service excellence expected.

· Excellent communication and interpersonal skills required.

· Experience with EMR strongly preferred. (Athena preferred but not required)

· Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

· High School Diploma or equivalent required.

· Education from approved medical assistant program or equivalent.

· One to three years as a medical assistant preferred.

Key Responsibilities

· Works closely with providers to assist in delivering world class care to patients.

· Provides an elevated level of customer service to all new and existing patients of the practice.

· Rooms patient and prepares the patient for the provider visit.

· Takes vital signs, as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

· Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

· Obtains required consents, completes required forms as needed for specific visit types.

· Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.

· Assists provider with in-office medical procedures.

· Properly labels all specimens, adhering to policy.

· Chaperones Providers as required.

· Administers vaccines and medications as ordered by provider, adhering to policies.

· Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.

· Stocks rooms and monitors expiration dates of exam room supplies.

· Monitors and logs medication/vaccine refrigerator temperatures.

· Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

· Follows scheduling rules and direct schedules patient visits in other practices.

· Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.

· Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.

· Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.

· Responsible to inform manager of clinical supply needs or assists with ordering.

· Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

· Works assigned clinical buckets timely.

· Must be able to work independently with little supervision.

· Adheres to policies.

· Always uses discretion to ensure patient confidentiality.

· Performs other duties as requested.