Medical Assistant/Patient Service Specialist
Job Description
This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.
Key Responsibilities
- Works close with providers to assist in delivering world-class care to patients.
- Rooms patients and prepare the patient for the provider's visit.
- Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
- Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
- Obtains required consents, completes required forms as needed for specific visit types.
- Performs in office testing as needed. Required to perform controls on certain in-office tests.
- Performs EKGs as ordered.
- Chaperones Providers as required.
- Administers vaccines and medications as ordered by provider following SMG policies.
- Stocks rooms and monitors expiration of supplies in exam rooms.
- Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
- Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
- Schedules patients' appointments and appropriate testing for patients as directed.
- Follows scheduling rules and direct schedules patient visits in other SMG practices.
- Performs pre visit planning daily for all upcoming scheduled appointments.
- Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
- Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
- Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
- Must be able to work independently with little supervision.
- Adheres to all SMG policies.
- Always uses discretion to ensure patient confidentiality.
- Performs all other duties as requested.
Skills
- Strong customer service
- excellence expected.
- Excellent communication and interpersonal skills required.
- Experience with EMR strongly preferred. (Athena a plus)
- Experience with Microsoft Office, Word, Excel, and Outlook preferred.
Education & Experience
- High School Diploma or equivalent required.
- Education from approved medical assistant program or equivalent preferred.
- One to three years as a medical assistant preferred
Salary Range: $16.00 - $19.00
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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