At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Medical Assistant for St. Margaret's Clinic - Per Diem/As Needed
I. Position Function:
This position functions as a member of the health care team by providing quality care to patients and assisting the physicians in an office setting.
II. Job Relationships:
The Medical Assistant reports to the Department manager but interacts clinically with the physicians.
The Medical Assistant works closely with all support staff within the office.
Has the authority to carry out the clinical directives of the physicians and the administrative directives of the Department manager.
Has the authority to carry out the day-to-day activities involved in the operation of a physician's office, within the overall boundaries of the Caritas Medical Group policies and procedures.
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards."
Greets and escorts patients into exam rooms and performs the following duties according to established standards and procedures:
- Takes blood pressure, weight, hematocrit and brief history.
- Prepares the patient and exam room for provider.
- Chaperones patients as requested.
- Collects, prepares and delivers specimens and directed.
Reports significant observations and patient problems to professional caregivers.
Assembles and cleans instruments and equipment. Maintains sterile areas and supplies as needed.
Uses discretion at all times to ensure patient confidentiality. Practices and adheres to Universal Precautions.
Manages patient flow.
Assists the provider in medical procedures.
Prepares the patient and equipment.
Provides and maintains a clean, orderly, comfortable and safe patient care area. Stocks the patient rooms and other applicable areas with supplies. Assists in ordering of supplies, maintaining supply room and notifying the Department manager of any equipment malfunction.
Provides and maintains supplies, equipment and linen for the assigned clinical areas.
Provides comfort and safety measures for patients by adhering always to OSHA standards.
Performs work to meet schedules and to facilitate quality health care for patients.
Attends in-service programs and educational seminars to enhance professional development.
Performs non-clinical functions as assigned including, but not limited to, answering telephones, retrieving charts, filing, typing, scheduling appointments, and receiving and registering patients.
Cross-train with front desk staff.
Perform all other duties as requested.
B. Responsibilities/Non-Essential Functions:
V. Reporting Requirements:
Reports trends in adverse patient occurrences as soon as detected to the physicians and the Department manager.
Reports to the physicians and the Department manager any quality issues requiring consideration and/or action; incidents and breaches in the quality of care; deviation of normal operations; any unusual occurrences related to patients, other staff, or self.
Shall be accountable for maintaining the confidentiality and security of all patient-related data and information.
Shall be accountable for abiding by all Steward policies and procedures.
Shall be accountable for observing all polices and procedures of the service/department, including Infection Control; Risk/Safety Management and Quality Improvement and Utilization Management policies and procedures.
Shall be accountable for proper patient identification and correctly labeling documentation information for charting purpose in the correctly assigned chart.
High School diploma required.
Graduate of Medical Assistant program required.
Previous experience in a health care setting as a medical or nursing assistant.
One to two years related experience, previous Medical Assistant experience preferred.
Skilled in the following procedures: Phlebotomy, Electrocardiography, Patient Histories.
Must be able to take blood pressures, hematocrits, weights, and be able to assist with procedures.
Ability to fluently read, write, speak and understand the English language required.
Demonstrates clinical expertise for functioning in an independent role.
Excellent interpersonal relationships and communication skills for working with a diversity of patients, families and other staff.
Ability to collaborate and effectively communication with physicians and other health care professionals and support staff.
Ability to complete forms and other paperwork appropriately and in a timely manner.
Completion of a Medical Assistant program required.
Participates in continuing education programs.
Training in Continuous Quality Improvement.
Capacity to analyze, to think creatively, to weight alternatives and to negotiate.
Capacity for quick and decisive action.
Perception of people and an awareness of how best to deal with conflict and attain conflict resolution