At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
The Medical Assistant performs a variety of direct and indirect activities in caring for the personal and comfort needs of patients according to Standards, Policies and procedures of Carney Hospital. He/she reports to the Clinical Manager.
Responsibilities & Standards:
- Age Appropriate Care:
- Utilizes knowledge of the principles of growth and development in the treatment of patients in the Emergency Department.
- Patient Flow
- Escorts patients from the waiting room into the main treatment area as directed by licensed staff.
- Assists in the transfer of patients from the ambulance bay to the treatment area
- Transports patients without delay to other departments as needed
- Escorts patients to psychiatric inpatient unit as needed
- Notifies licensed staff of any patient attempting to leave the Emergency Department prior to completion of treatment
- Cleans room and stretchers after each visit and prepares the room for the next patient
- Patient Care
- Assists patient with undressing and dressing
- Assists patient with ambulation including to and from bathroom
- Secures/collects patient’s personal effects
- Offers comfort measures such as pillows, blankets and repositioning
- Assists patients with meals and feeds patient as necessary
- Notifies RN of any issues related to patient care such as skin issues, incontinence, mobility and swallowing.
- Independently performs the following procedures upon direction of staff nurse: uncomplicated dressing application or changes; cleansing of wounds; irrigation of wounds; application of splints, braces, immobilizes, ace wraps, cockup splints and ice.
- Maintains aseptic technique when assisting RN's /MD's with sterile procedures.
- Assembles crutches, properly measures patients and instructs patient in correct crutch walking techniques.
- Performs 12-lead EKG and provides it to the RN or MD. Troubleshoots technical issues with machine.
- Provides post-mortem care
- Participates in handoff from licensed staff and provides handoff to all members of the healthcare team.
- Assists licensed staff with implementing Fall Prevention Strategies such as bed/chair exit alarms, use of fall bracelets and nonskid slippers
- Provides safe care to patients at risk for falls, does not leave patients at risk unattended on commode or toilet
- Rounds on patients hourly with attention to toileting, pain, positioning and location of personal items.
- Consistently keeps patient's stretcher in low, locked position with side bed rails up and call light within reach.
- Responds to call lights promptly
- Performs observation for one to four patients for safety.
- Performs observation for one to one observation for patients at high risk for suicide or patients in restraint for violent or self-destructive behavior.
- Assists RN with Room Sweep
- Maintains a direct line of sight with the patient under observation, visualizing patients using the bathroom, sleeping, during visits and during meetings with members of the healthcare team.
- Notes changes in patient status and reports these immediately to the RN. Calls for help if the patient is snoring or sounds/appears to have difficulty breathing.
- Identifies escalating behavior such as crying, becoming angry or aggressive and calls for help.
- Recognizes elopement risk and notifies nurse immediately.
- Recognizes patient emergency situations and calls for help. Utilizes Code button as necessary.
- Documents patient safety observations every 15 minutes on Patient Observation Monitoring Tool.
- Aids in the application and release of restraint under the direction licensed staff.
- Specimen Collection
- Performs phlebotomy correctly as per Laboratory/ ED Protocol.
- Obtains specimens such as urine, sputum and stool and correctly labels and completes requisitions at the bedside.
- Performs Point of Care tests per policy
- Transport ABG's and other lab specimens as needed in a timely manner.
- Consistently and accurately obtains and records the following information for patients as assigned according to shift routine and policy. Reports abnormal/unusual results to RN immediately.
- Intake & Output
- Vital Signs including postural vital signs as necessary
- Weights/other parameters as directed
- Documents on Handoff Communication Tool in a clear, concise, complete, accurate and legible manner
- Remains current with email. Reads and composes emails as needed.
- Remains current with education provided by learning management system
- Demonstrates familiarity with Steward intranet for information regarding Employee Health, Human Resources, Policies, MSDS and other job-related links
- Infection Control.
- Demonstrates knowledge of and adheres to all infection control procedures including handwashing techniques, universal precautions, dwell time of cleaning products and pre-cleaning of reusable equipment.
- Assist in keeping the unit and patient care areas, clean and orderly on a daily basis and ongoing as needed.
- Stock carts and empty laundry hampers prn during shift and at end of each shift as assigned.
- Cleans equipment and tags items according to policy (e.g. commode, EKG, I.V. poles)
- Stocking and Ordering
- Orders supplies to maintain inventory of supply closets/cabinets in Treatment area and CPEC at par level.
- Enters requisitions using MediTech
- Stocks all the alcoves and IV baskets in treatment area, CPEC and ambulance bay with medical supplies and laundry at least twice per shift and PRN.
- Checks expiration dates on all items; replaces outdated items and labels newly opened bottles with "date opened" per procedure.
- Reports missing or defective equipment to charge nurse.
- Emergency Readiness
- Immediately responds to fire alarms, disaster drills in accordance with ED procedures.
- Checks suction equipment in assigned alcoves for proper functioning and cleanliness, and changes tubing and equipment PRN.
- Performs chest compressions and follows the direction of the “code” charge nurse and anticipates needs of Code Team Members
- Communication/interpersonal skills.
- Answers telephone in courteous manner, identifies self, and department, relays messages accurately.
- Greets and assists staff, visitors, patients, as needed throughout the hospital.
- Reports on/off to RN at change of shift and whenever leaving nursing unit. Report should include all pertinent information via SBAR format.
- Exhibits self-directed behavior and works co-operatively with the RN and other co-workers to complete assignments. Organizes work to complete tasks in a timely manner
- Demonstrates a willingness to co-operate, receptiveness to new ideas and accepts constructive criticism and/or assistance readily.
- Exhibits behavior that is not abrasive, rude, abrupt, domineering or condescending when interacting with patients, visitors or other employees.
- Exhibits enthusiasm and initiative in performing assigned tasks and demonstrates productive use of free time by taking on additional tasks without being asked.
- Projects poise and a positive image. ID Badge must be worn while at work.
- Protects organization’s values by keeping patient information confidential.
- Standards of Behavior: Compassion, Accountability, Respect, Empathy, Stewardship
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Serves and protects hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements and Joint Commission standards.
Performs other duties as assigned
- Education: High School Diploma or GED
- Experience (Type & Length): Experience as an ED Tech or other patient care role within health care setting, inpatient or outpatient preferred
- Certification/Licensure: EMT, Paramedic, Certified Medical Assistant, or enrolled in Nursing Program with at least one (l) semester completed preferred. Current BLS through either AHA or Red Cross required.
- Software/Hardware: N/A