Medical Office Specialist (SMG - Heart & Lung)
Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patients live. Steward - the largest privately held health care company in the U.S. - owns and operations 35 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services. The total number of paneled lives within Steward's integrated care network is projected to reach 3 million in 2018.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.
The role of the Medical Office Specialist is to provide exceptional service to patients and customers while providing outstanding support to physicians and healthcare providers. The Office Specialist ensures that patient needs and visit expectations are met. Office Specialists are responsible for ensuring the smooth operations in the fast paced environment of the clinic with the goal of a positive patient experience with every encounter.
- Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
- Checks in patients in a timely manner, explains financial requirements and collects payments for office visits and clinic procedures
- Verifies patient insurance information and obtains insurance authorizations
- Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
- Timely responses to patient inquiries and timely completion of assigned tasks
- Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
- Assists in routine clerical functions such as filing of medical information in patient's records, locating and preparing department charts, obtaining medical records from other providers and entering charges for billing purposes
- May assist with front and back office duties as assigned simultaneously
- Facilitates timely closing of clinic and follows closing procedures
- Completes assigned training and education
- Performs other duties as determined by the Practice Manager or Clinic Director
- Demonstrated ability to communicate effectively on the phone, in writing and via email
- Ability to exercise discretion on sensitive and confidential matters
- Demonstrated computer skills with data entry software
- Must be able to flex schedule in accordance with patient and provider schedules
- High School diploma or GED equivalent is required
- Institutional accreditation and degree obtainment will be verified upon hire
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral tools
All positions subject to close without notice
Equal Opportunity Employer Minorities/Women/Veterans/Disabled