Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 11/18/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function:

Performs assembly and analysis on all inpatient and surgical day care cases.

Assigns medical record deficiencies to appropriate physician.

Maintains automated deficiency system.

II. Job Relationships:

Supervised and/or reportable to the Associate Director of Medical Records.

Must be able to collaborate and effectively communicate with physicians, patients, secretaries, etc.

III. Authority:

Has the authority to prioritize work to meet schedules and demands.

Has the authority to respond to legitimate requests for access to medical records/information.

Has the authority to train new employees.

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Assemble all inpatient discharges and surgical day care cases in hospital predetermined order.

Analyze discharges and surgical day care cases to determine deficiencies and assign to appropriate physician.

Assists with training of house staff on dictation and record completion process.

Assists physicians by printing lists of outstanding dictation and pulling all charts needed for proper completion of records on a daily basis.

Sends out notifications, weekly reports, letters to residents and medical staff, etc.

Answers phone calls concerning dictation/record completion process and follows up on all problems/inquiries.

Reassigns records as needed.

Knows the Lanier Dictation system, how to use dictation equipment, how to look up a dictation.

Daily contact with physicians concerning accurate completion of records.

Maintains computer deficiency/tracking system, updating where appropriate (transcription, hold, signing out).

Performs final check on medical records, after physician completion to ensure records are truly complete.

File incomplete medical records into file area.

Reports to work consistently and promptly. Provides proper advance notice of absence or tardiness.

Enhance professional growth and development through in-service meetings, educational programs, seminars, etc.

Maintain established departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control.

Reports equipment problems which require maintenance or repair immediately to the supervisor.

Monitors supplies and notifies supervisor of need to reorder as indicated by supplies being available.

B. Responsibilities/Non-Essential Functions:

Performs all other related duties as needed.

Reasonable accommodations my be made to enable individuals with disabilities to perform the position requirements.

Cover other areas of the department as assigned.

Acts as a messenger and delivers patient records to the ER, walk-in, and nursing units.

V. Reporting Requirements:

Reports immediately to Supervisor or Associate Director any deviation from normal operations.

Reports immediately to Supervisor, Staff Assistant or Associate Director any unusual occurrences related to patients, other staff or self.

VI. Accountability:

Shall be accountable for quality of work.

Shall be accountable for maintaining the confidentiality and security of all hospital-related, medical staff-related and patient-related data an information.

Shall be accountable for abiding by all relevant departmental/hospital policies and procedures.

VII. Qualifications:

Minimum Education:

Requires a level of knowledge generally obtained through high school completion.

Minimum Experience:

One year experience with medical records or in a customer service related position.

Three months computer or similar clerical experience.

Minimum skills/abilities:

Strong computer, verbal and telephone skills.

Interpersonal skills required for frequent interaction with many hospital departments, physicians, secretaries.




Attend mandatory departmental meetings and in-services as scheduled.

Special Qualifications:

Analytical skills necessary to learn names of all staff and residents as well as their departments to generate reports from computers and word processors and become adept at judging appropriateness and completion of records.

Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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