At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
- Retrieve medical records according to departmental procedures within the time frames established by supervisor for scheduled and unscheduled record requests
- Complete a record request slip, or receive one already completed, assuring that patient name, unit number, requesting department or specific requesters' name and date of request is on the slip.
- Identify the area of record location i.e. file area, secondary storage area, incomplete record location or microfilm with minimal assistance.
- Retrieve the requested record or microfilm and replace it with a charge-out containing a record request slip.
- If a record is on microfilm, demonstrates ability to copy requested parts of the record using the microfilm reader/printer.
- Update record location in the computerized or manual log books record tracking systems according to departmental procedure.
- If a record is not within the department, contact the appropriate area for record retrieval or communicate status to the requesting area.
- Demonstrates the ability to locate "can't locate" records using ingenuity and analytical skills to evaluate potential location.
- File medical records according to departmental procedure on a daily basis with 100% accuracy.
- Sort returned records according to complete and incomplete records.
- File records in the exact appropriate location i.e. file area, secondary storage areas, incomplete areas within the department.
- Update record location in the computerized or manual log books record tracking systems according to departmental procedures.
- Attach medical reports to the appropriate records according to departmental procedures on a daily basis within the time frame established by the supervisor for each report type.
- Sort the various reports by report type and arrange in terminal digit order.
- Retrieve the correct medical record and insert the report in the proper place in the record.
- Refile the record in the correct place.
- Handle telephone calls received in the file area in an efficient and courteous manner according to departmental procedure.
- Receive telephone calls for records or reports using appropriate telephone communication skills and record the information requested according to departmental procedure.
- Prepare records for ACC appointment documentation on a daily basis according to departmental procedure.
- Retrieve records to be sent to the ACC area as requested.
- Review the order of the record, correcting any errors as necessary and fill in on the appropriate page of the record the visit date and clinical area.
- Sort records to be delivered to the ACC or ER by clinical area, clearly noting this information on the outside of the record.
- Respond to the telephone request for records or reports as soon as possible.
- Follow-up with the requesting department as needed via telephone or delivery of record or report.
- Deliver records to the various areas of the hospital according to departmental procedures in the absence of the record delivery clerk.
- Deliver records to the appropriate ambulatory clinical areas or ER in a timely, efficient and courteous manner with minimal disruption to the area's activities.
- Demonstrate a knowledge and understanding in the use of all department computerized systems and office machinery according to department procedures.
- Demonstrate proper use of the computerized record location and tracking system.
- Demonstrate proper use of the computerized registration and patient index system.
- Demonstrate proper use of the department's office machinery.
- Purge files according to departmental procedure on a steady and timely basis.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
1. Commits to recognize and respect cultural diversity for all customers (internal and external).
2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS:
- Ability to work independently and take initiative
- Good judgment and problem solving skills
- Communication, interpersonal and organizational skills
- High level of confidentiality
- Education: High school graduate or equivalent required.