Medical Scheduler

Position Purpose: The Scheduling Specialist provides scheduling support for a multi-faceted clinical office to ensure a smooth scheduling function in the Central Scheduling Department with excellent patient relations, interprets operating policies, while exercising independent judgment in resolution of clerical problems.

• Answer incoming phone lines to schedule appointments for provider offices.
• Assist patients with rescheduling tests as needed.
• Research previous reports as needed (rotated weekly).
• Obtains missing orders from provider office as needed (rotated weekly).
• Prepares encounters for the next workday.
• Assists radiology technicians with add-ons as needed onto the schedule.
• Checks orders for the following business day to ensure accuracy.
• Call’s mammography patients when additional testing is needed.
• Educates patient on required preparation before their scheduled test.
• Informs provider office if authorization requires a peer-to-peer approval with the payer.
• Places outbound phone calls to patients to confirm their appointments in coordination with the confirmation specialist.
• Call’s patients that have NO SHOWED and offers to reschedule their appointment.
• Document’s information in the EMR.
• Handles patient, provider, and staff requests within the appropriate scope of practice.
• Performs other duties as assigned.