Job Description

Location: Holy Family Hospital
Posted Date: 4/6/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Qualifications: Minimum of 2 years hospital/physician’s office experience. Typing, computer and medical terminology.

Under the general supervision of the Department Manager/Clerical Supervisor and within the established policies and procedures, the Medical Secretary is responsible for receiving the patients scheduled for appointments, demonstrating admirable customer service, scheduling appointments, initiating patient files, and processing phone calls within the department, and assisting nurses in obtaining records.

Consistently receives patients and visitors in a professional, personable manner; displaying a desirable first impression for the department, making them feel welcome and important.

Verifies insurance, the need for referrals, informs patient of the need to obtain additional referrals, monitors referrals not received and follows up with patient and/or PCP concerning need for more referrals. Files information in chart after it is received.

Schedules and reschedules appointments as necessary using IMPAC and documenting appointment in patient’s chart, assuring that the schedule is manageable for the physicians, nurses, and therapists

Important COVID message

Please note, Holy Family hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Application Instructions

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