Medical Staff Coordinator - Days, 40hrs

• Processes medical staff applications for initial appointment and reappointment according to the Medical Staff by-laws, state and federal regulations and Joint Commission standards
• Processes the continuing Medical Education Lectures schedule according to the Essentials and Guidelines of Massachusetts Medical Society
• Maintains the CME calendar of lectures, sends notifications to physicians and records CME credits in the Medical Staff database
• Works closely with the CME Director and CME Committee and provides support for meetings, including taking minutes and follow-up work
• Summarize annual and quarterly CME evaluations and other reports using the Excel Program
• Prepares the physician Emergency Department (ED) call/back up scheduled for all departments using Microsoft Excel and maintaining the schedule
• Processes healthcare facility inquiries regarding membership status of the medical staff
• Collects and maintains appropriate documents and follows up with physicians and allied health professionals on documents needed
• Provides timely guidance through contacting physicians, allied health professionals, and physician offices for outstanding documents to complete the credentialing/re-credentialing process
• Forwards correspondence to other organization regarding former/current membership status of physicians and allied health professionals applying/reapplying for membership status
• Submits queries to outside parties including NPDB and FSMB for information on applicants' experience and competence
• Performs prime source verification of current license, and relevant training/experience to process membership candidates' applications and the delineation of privileges
• Knowledge of the medical staff bylaws, rules, and regulations and Joint Commission Standards
• Maintains and keeps the file system organized to identify medical staff members and their clinical privileges
• Maintains the physician roster and the on-call roster

Administrative

• Receives, screen/route and follow-up on incoming telephone calls
• Opens, sorts and takes action on incoming mail
• Assists with outgoing correspondence to the medical staff
• Greets and directs physicians, guest lecturers and other hospital employees to the Medical Staff Office
• Works closely with the medical staff leadership and provides support as needed
• Assists with the maintenance and operation of medical staff office web portal
• Interacts with other hospital departments
• Provides support to the CME program as appropriate

1. TEAMWORK

1. Involves other departments in planning and implementation
2. Supports others in the department and provides help and assistance when possible
3. Keeps others in the department informed of relevant information
4. Regularly offers and requests constructive feedback and coaching
5. Establishes and maintains effective working relations

2. SERVICE EXCELLENCE (both internal and external)

1. Welcomes patients/customers/employees in a warm, friendly manner
2. Actively listens and constructively responds to questions and concerns in a timely manner
3. Ensures that the dignity of the patient/customer/employee is maintained at all times
4. Abides by and upholds the hospital’s service excellence standards
5. Respects the diversity of the patient/customer/employee population
6. Demonstrates safe and effective use of equipment

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Performs other duties as assigned

Required Knowledge &Skills

• Ability to function in a demanding environment where priorities change
• Ability to deal tactfully with a variety of constituents
• Must have strong interpersonal communication skills

Strong organizational skills with the ability to meet deadlines

Education/Experience /Licensure/Technical/Other:

1. Education: Associate degree(in business or healthcare) required or equivalent experience
2. Experience: Previous experience in credentialing/re-credentialing and/or in a healthcare environment a plus
3. Certification/Licensure:
4. Software/Hardware: Computer skills including Microsoft Word and Excel required