Office Coordinator - Center for Weight Control - 16 hour - Day Shift
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
(Briefly describe the overall purpose of this position - Why does it exist and how does it contribute to the overall organization?)
The Office Coordinator will provide a number of administrative functions necessary to daily operations. S/he will function as the navigator for the CWC, supporting all 4 sites. Additionally, the Office Coordinator will act as a back-up for positions within the Center for Weight Control within s/he scope his/her training; including clinic support as an MA. Flexibility to travel to sites as necessary for administrative and clinic support, as well as surgical scheduling support as needed. The Office Coordinator under the direction of the Program Manager will support activities pertinent to accurate collection of patient insurance and demographic information. He/she will support the billing and revenue cycle. This included tracking and creation of referrals for all visits. S/he will be responsible for contacting patients by telephone to collect missing pertinent data and will communicate with referring physicians and/or practices to obtain prior approval for services. S/he will also review and respond to denied claims and work toward denial recovery. As needed the Office Coordinator will provide clerical and receptionist functions for the Center for Weight Control. S/he will execute all secretarial activities related to the function of the Center for Weight Control including answering telephones, appointment scheduling, patient data collection and dissemination, problem solving, The Office Coordinator will also participate in training new staff to the Center for Weight Control, and work on special projects to be assigned on an as needed basis.. The Office Coordinator will be expected to address non-clinical questions related to surgery and/ or program.
(Use bullets for specific responsibilities)
REQUIRED KNOWLEDGE & SKILLS:
(Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality)
Important COVID message
Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.