Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager. The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices.
The Office Coordinator reports directly to the Practice Director, but interacts administratively with the clinical staff and administrative staff.
-Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
-Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
-Responsible for accurate registration, scheduling, confirmation, and billing functions .
-Responsible for answering clinic phones and sending messages to clinic staff/providers as appropriate.
-Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures.
-Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
-Responsible for daily oversight and reconciliation of co-payment and cash collection to maintain daily average of 90%.
-Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
-Responsible for monitoring missing charge reports.
-Oversees ordering all necessary supplies and equipment for the practice.
-The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
-Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
-Assists Practice Director with Payroll and payment of Invoices.
-Assurance that all “Best Practice” initiatives are followed.
-Maintains patient confidentiality according to Steward and hospital standards.
-All other duties as assigned.
-HS Diploma, Associates or Bachelors Degree preferred, but not required. Relevant work experience may substitute for degree requirements.
-Must have 2-3 years experience in a healthcare environment.
-Must have excellent written and verbal communication skills, and a strong desire to work as part of a team.
-Must be able to multi-task and prioritize daily activities.
-Must have a thorough understanding of billing, information systems, and knowledge of medical terminology and HIPPA requirements.
-Proficiency with computers and window-based products.
-IDX experience preferred.
-Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred.
-Experience with organization of medical charts preferred.
-Ability to analyze operational issues and solve them creatively.
-Strong orientation to patient care in accordance with the Faculty Practice Plan's values.
-Training in the courses of Quality Improvement, Performance Improvement and other educational programs are encouraged.
-Capacity to analyze, to think creatively, and to weigh alternatives.