Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 1/18/2023

Patient Access Coordinator I - 40 hrs/wk, Night Shift, Weekends and Holidays as needed

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

  1. Position Function:
    • Customer service liaison for the first impression of the medical center.
    • Greets patients, accurately obtains all demographical information, obtains all regulatory data (HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork.
    • Assures eligibility of insurance date along with collection of copays.
    • Identifies the patient correctly through the EMPI search, and reverifies with patient including re-verification when bracelet is put on patient.
    • Prints appropriate paperwork and escorts patient to location.
    • Answers telephones, works on quality checks of registrations.
    • Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions.
    • Handles day to day bed placement including scheduled, urgent, and emergency admission functions of admitting, transferring, discharging, including all death procedures.
    • Works closely with scheduling and precertification areas within Patient Access.
  2. Responsibilities/Essential Functions:
    • "Provides superior customer service to internal and external clients, customers,
      and patients as referenced in the Service Excellence Standards."
    • Obtains accurate patient information and enters the information into the Meditech computer system
      1. Chooses correct medical record number
      2. Verifies and updates all demographical information/date of birth-address-maiden name-social security number
        -Verifies and updates all insurance information
        -accurate reason for visit
        -accurate physicians-primary care-attending-referring
        -accurate locations and status
        -accurate services
        -accurate occurrence codes
      3. Obtains all regulatory data
        -Health Care Proxy/advance directives
        - HIPAA Notices
        -Medicare secondary payer questions
        -Medicare rights/secure horizon/blue cross 65/secure horizons
        -race and ethnic background
      4. Obtains accurate insurance information according to policies
        - obtains accurate insurance name/address/telephone number and identification number
        -checks eligibility for several insurances according to policies
        - verifies insurance in the computer
      5. Obtains signatures according to policies
        -General consent of treatment
        -Hipaa receipt of privacy notice
        -Financial releases
      6. Checks quality of own registrations daily
        -Runs revenue log daily- corrects and passes into assigned lead
      7. Assigns beds for patients according to service and diagnosis
        -Keeps current census and accurate admission log
        -Performs transfers and activations in a timely manner
      8. Shows respect for confidentiality at all times
      9. Answers phones with name and department within 3 rings
      10. Knows all down time procedures
      11. Is knowledgeable on death process
        -obtains report of death
        -fills out organ bank sheet and reports death to organ bank (except for ED)
        -fills out death certificate
        -fills out death log
      12. Cross trains to several different areas of Patient Access registration
      13. Assumes Patient Access front desk responsibilities as needed
      14. Follows all departmental policies and procedures

      Responsibilities/Non-Essential Functions:

      • Assures area they are working in is stocked for next shift
      • Cleans off printers at end of shift
      • Cleans off faxes
      • Assures food is out of refrigerator weekly
      • Tells supervisor if supplies are low
      • Cleans area where worked daily
      • Throws all confidential papers in recycle bin

      1. Accountability:
      • Accountable for exceptional customer services
      • Accountable for accurate demographical and revenue cycle data entry
      • Accountable for confidentiality
      • Accountable for all regulatory requirements
      • Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
      • Accountable to check revenue log daily and to turn it in to a lead
      • Accountable to follow all policies and procedures of the department and medical center
      • Accountable for all essential and non-essential functions

      1. Qualifications:
        • Minimum Education:
          1. High School Graduate
          2. Some College preferred
          3. Minimum Experience:
            1. 2-4 years in a health care setting with medical terminology and registration/check in experience is required.
            2. Insurance knowledge preferred.
            3. Minimum skills/abilities:
              1. Ability to multitask
              2. Excellent customer service skills
              3. Excellent communication skills

          Additional Information

          Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

          Important COVID message

          Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

          This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.

          Application Instructions

          Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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