Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 11/17/2021

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion, and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function:

Works in one of the 3 patient access areas, scheduling, registration and pre certification and cross trains to the other two areas

Responsible for accurate booking/scheduling,demographical information, insurance requirements and regulatory requirements.

Improves the revenue cycle with front end processes such as insurance verification, referral, pre ceritification and co pay/ self pay

collection before or at the point of service. Quality of work is checked daily through revenue improvement logs. Excels at all

aspects of customer service.

II. Job Relationships:

Care Management

Medical Records


Patient Information

All in patient and outpatient locations in the medical center

Physician offices

III. Authority:

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

greeting patients/ answering phones/Confidentiality Policies are followed/HIPAA

2) Books/Schedules/Transfers:

Schedules appoints/ books beds/ transfers

3) Communications:

Patient communcations/physician offices/medical center internal and external

Account communication: to complete revenue cycle: scheduling/registration/precertifcation/medical records/billing

4) Team Work:work as a team to complete revenue cycle: helping with any task that assures the bill goes our accurately

5) Demogaphical Information: Obtains accurate information

Patient Identification/Patient's medical record number/address/next of kin

6) Insurances

Insurance verification/eligibility: assures all patient's insurance is active and verified according to criteria

Insurance policy numbers and type of insurance are accurate

ABN's: Uses Iatric system to assure patient's test that is ordered meets medical necessity

Referrals: Assures patient has referral number in system according to criteria

Pre Authorization: Assures all episodes of care that require precertication it is obtained according to payor requirements

Payor Requirements: learn payor requirements and adhere to them from point of booking through precertification and registration

Subscriber: assure all subscriber information is accurate

Guarantor Addresses: assure all guarantor addresss are complete and accurrate

7) Self Pay Collections: identify pre appointment (scheduled) day of appointment (ED/add ons) for up front collections for copayments and deductables. Collect.

8) Regulatory Requirements: Learn and comply with all regulatory requirements for scheduling/registration and precertification


Health Care Proxy's



Medicare/BC 65/Secure Horizaons Rights

Patient Right

9) Accurate data: assure all aspects of data are accurate:

Physician Names /attending/admitting/primary care

Reason for visit

Admission status

Admission priority

Admission service

occurence codes

Registration status

10) Quality Checks and monitoring: assure daily work is checked for accuracy daily and measurement tools in place to monitor

Revenue Enhancement Log - ran and checked daily

Check lists: daily tasks that need to be done in each area as a team are completed

Schedules are checked for accuracy/ arranged for patients arrival

Follow up is done on all schedules/registration/precertification according to policies and regulations

11) Computers/Trainings

Training is done on all systems to accomplish your job resquirements: Meditech/Nehen/ Web MD/IDX

Attends staff meetings and reads email to keep up to date with changes

Takes competency tests as needed

Attends safety training yearly

works with trainer to enhance job performance

12) Departmental Policies

Follows all departmental and medical center policies

Attendance Guidelines

Request for time off and sick time policies

Dress code

Reads and understands departmental policies

B. Responsibilities/Non-Essential Functions:

1) Restocks desk and area working in as needed for next shift

2) Clears off printers and faxes daily

3) Consistently assures department areas are neat

V. Reporting Requirements:

- Leads, supervisors and managers of patient access department

- Administrative Director of Patient Access

VI. Accountability:

- Accountable to cross train to scheduling/pre certification/ patient access

- Accountable for exceptional customer service

- Accountable for accurate data entry and verification/along with requirements

- Accountable for confidentiality

- Accountable for all regulatory requirements

- Accountable for all essential and non essential functions

- Accountable for all policies and procedures of the department and medical center

- Accountable for all quality checks including the revenue improvement logs

VII. Qualifications:

Minimum Education: high school diploma / college preferred

Minimum Experience: 1 year in Patient Access

Minimum skills/abilities: Excellent customer service skills

Excellent communication skills



Special Qualifications:

Additional Information

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic

Important COVID message

Please note, St. Elizabeth's Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled, and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online