Patient Access Coordinator -Patient Access - Full Time

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you

Position Summary

Responsible for effectively processing patient registrations by collecting co-payments, providing bed assignments, maintaining bed board and computer census, and maintaining patient registration reports.

Full Time 40 Hours Per Week

Mon-Thurs 11:00pm-730am

Every Other Weekend 330pm-11pm

Job Responsibilities:

• Greet and direct patients and families to appropriate nursing units and departments.
• Obtain necessary personal and financial information for all patient types including pre-registration and enter data accurately into computer system.
• Prepare and assemble charts, cards, labels, and bracelets and deliver to appropriate departments.
• Obtain signatures on all necessary legal permits, notices, and consents.
• Communicate effectively with internal and external customers demonstrating the ability to understand patients' limitations and expectations.
• Load and operate printers, card embossers, photo copiers, and fax machine.
• Verify insurances using available tools such as NEHEN, POS devices, and WEBMD.
• Record and report necessary legal incidents such as dog bites, gunshot wounds, and assaults to appropriate facilities. Record these incidents in the computer system in compliance with HIPAA guidelines.
• Fax all insurance-specific details to appropriate insurance carriers.
• Print and maintain reports for all scheduled patients for ancillary department appointments.
• Fax all insurance-specific details to appropriate insurance carriers.
• Communicate effectively with supervisory staff when follow up is needed on all unresolved inquiries/problems.

Qualifications:

• High school diploma or equivalent.
• Proven knowledge Medical Terminology and data entry skills.
• Ability to type 40 wpm.
• Excellent customer service/communications skills.
• Exhibited ability to work as part of a team.
• Exhibits team-building skills.

Important COVID message

Please note, Holy Family hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence, and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.