Job Description

Location: Holy Family Hospital
Posted Date: 6/26/2023
Job Type: Part Time
Salary: determined by experience..
Department: 0301.72100 HFH Patient Access

Join us at Holy Family Hospital

Not many healthcare professionals have the opportunity to build a career with a great job and robust benefits while also caring for friends, family and neighbors. You can when you work at Holy Family Hospital in Methuen and Haverhill. As part of the Steward Health Care System, our goal is to offer low-cost, high-quality healthcare to the people who live and work near our hospital, so they don’t have to travel far for great care.

Our two campuses in Methuen and Haverhill have a total of 320 beds, and we are a full-service, acute care hospital offering comprehensive inpatient medical/surgical units, outpatient care, and 24/7 emergency services. We have three behavioral health units; cardiac telemetry, and critical care service lines. Our Haverhill campus offers all private rooms, and our Methuen campus offers a new state-of-the-art catheterization suite and Joint Center of Excellence, named as a Blue Cross Blue Shield Blue Distinction+ Center for Knee and Hip Replacement.

Position Summary: Patient Access Coordinator 28 Hours Mon-Wed 330p-11p & E/O wknd 330p-11p

Job Description:

Responsible for effectively processing patient registrations by collecting co-payments, providing bed assignments, maintaining bed board and computer census, and maintaining patient registration reports.

Essential Functions:

  • Greet and direct patients and families to appropriate nursing units and departments.
  • Obtain necessary personal and financial information for all patient types including pre-registration and enter data accurately into, a computer system.
  • Prepare and assemble charts, cards, labels, and bracelets and deliver to appropriate departments.
  • Obtain signatures on all necessary legal permits, notices, and consents.
  • Communicate effectively with internal and external customers, demonstrating the ability to understand patients' limitations and expectations.
  • Load and operate printers, card embossers, photo copiers, and fax machines.
  • Verify insurance using available tools such as NEHEN, POS devices, and WEBMD.
  • Record and report necessary legal incidents such as dog bites, gunshot wounds, and assaults to appropriate facilities. Record these incidents in the computer system in compliance with HIPAA guidelines.
  • Fax all insurance-specific details to appropriate insurance carriers.
  • Print and maintain reports for all scheduled patients for ancillary department appointments.
  • Fax all insurance-specific details to appropriate insurance carriers.
  • Communicate effectively with supervisory staff when follow up is needed on all unresolved inquiries/problems.

Minimum Qualifications

  1. Education: High School Diploma required or equivalent
  2. Experience: One to two years’ experience in a health care environment.
  3. Certification/Licensure: N/A
  4. Other: Proven knowledge Medical Terminology and data entry skills, Excellent customer service/communications skills, Exhibits ability to work as part of a team, and Exhibits team-building skills.


We have many plans with various deductibles, which can cover individuals or families, so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees in benefit-eligible positions. Our Health Plans Highlights are:

  • Deductibles will not apply to services provided by a Steward provider (Tier 1).
  • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
  • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier 1, Tier 2, and Tier 3).

Other Benefits provided:

  • Dental, Vision, Health Care Savings Account, Life Insurance, Short Term and Long-Term Disability, Tuition Reimbursement, Paid Time Off, Shift Differential, Tuition Reimbursement, and more.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multi-specialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers. Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

Steward Health Care is proud to be a minority, physician-owned organization. Diversity, equity, inclusion, and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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