Job Description

Location: Carney Hospital
Posted Date: 11/22/2023
Job Type: Per Diem
Department: 0401.72100 CARN Patient Access

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:






Essential Functions and Duties:

  • Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
  • Verifies patient’s identification and accurately assigns/identifies Medical Record.
  • Collect and verify all patient demographic, insurance eligibility, financial responsibility and enters it into the hospital computer system(s) in a timely manner to facilitate patient flow.
  • Interviews patients at bedside as needed to facilitate timely and effective solutions.
  • Educate patients on financial responsibilities, identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
  • Responsible for consistent knowledge and accurate use and execution of the hospital policies and departments SOP (standard operating procedures), supporting tools, software and websites.
  • Ensures all hospital and regulatory requirements are met (including but not limited to: consents/signatures, distribution of patient rights; health care proxies, HIPAA, ABN’s, etc.)
  • Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
  • Works effectively with fellow co-workers within Patient Access and all other hospital departments.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Commits to recognize and respect cultural diversity for all customers (internal and external).
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
  • Performs other duties as assigned.

Required Knowledge & Skills:

  • Excellent customer service and communication skills
  • Ability to work independently and take initiative
  • Ability to prioritize and multi-task
  • Ability to work in a face paced always changing environment
  • Establishes and maintains effective working environment
  • 3rd party and managed care knowledge
  • Medical terminology

Education and Requirements:

  • High school diploma or equivalent required
  • One to two years of relevant experience preferred
  • Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Application Instructions

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